Anmeldelser (703)

Samlet bedømmelse
4,3
Antal pr. bedømmelsesniveau
  • 85 % af bedømmelserne er på 5 stjerner
  • 5 % af bedømmelserne er på 4 stjerner
  • 1 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 8 % af bedømmelserne er på 1 stjerner
17. februar 2020

Gorgias is very powerful app and seamlessly built, I can tell they put tons of effort and consider every scenario customers could face. Very detail oriented app, you can tell they are not here just to make money but so focus on customer experience and support service for the long term success to come. Super fast and amazing attitude with customer support to try their best to solve my issues. Great job, deserve every penny for the powerful customer support app and amazing customer support from Gorgias, I'd certain it is the best app in the customer support field.

W | Teeth Whitening
USA
3 måneder bruger appen
28. marts 2022

There is a lot zto learn about Gorgias but the team is always very helpful and gives you a fast response to your issues. The App is very unserfriendly.

Hundeliebling
SAR Hongkong
3 måneder bruger appen
26. september 2018

Game changing app that restores my faith in innovation that actually works. I was contemplating hiring additional full time customer service agents until I found this app. Not only has it improved our service levels, but our time to resolution has improved by 65%.

One of the main differences with this app is the support from onboarding, to ad hoc requests, and customized support. In particular Richard and Chloe have been amazing and incredibly accessible whenever we needed help. Richard in particular has proven that applications are useless without the right penchant for support services which he has clearly mastered.

Kudos to the Gorgias team!

JSC

Eat the Bear
USA
3 måneder bruger appen
Redigeret 10. september 2021

If you stay with Gorgias long enough, you’ll become an “appreciated loyal customer”. This means that they’ll put you on a legacy plan which no longer receives any new core features. This became apparent for us recently when they updated their Instagram integration to also allow replying to Instagram DMs (sounds like a core part of the Instagram integration right?). Turns out we can only access this core Instagram integration feature if we update our plan to either: a) a much shittier plan for the same price. or b) a slightly less shittier plan for 5 x the price.

Moto Loot
USA
Mere end 4 år bruger appen
11. juni 2019

I like a lot of the features, however, it still needs some work. Customer Support is great, but they take a long time to respond. Gorgias needs to start integrating with more vendors such as Walmart and Amazon. Who doesn't connect to Amazon in this day and age?

Scent Fill
USA
Mere end 5 år bruger appen
25. juli 2018

Great product. Looking forward to their mobile app evolution!

Ketologie
USA
3 måneder bruger appen
11. februar 2020

Awesome app, all the recommendations. Customer support is great which is the most important thing with these kinds of apps

Dermatim
Tyskland
3 måneder bruger appen
10. juli 2020

Very helpful and responsive! They are able to help with your questions quickly and even provide video tutorials.

Outstanding Foods
USA
3 måneder bruger appen
13. juli 2023

Gorgias is a user-friendly tool with extensive customization options. It has significantly improved my customer service efficiency. The Gorgias support team is highly responsive, and the automation features are valuable.

Stonebridge Imports
Canada
3 måneder bruger appen
Gorgias Inc. svarede 18. juli 2023

We adore hearing that - what more could we ask for?

We'll do our best to keep up that way and raise the bar even higher. With us, you're always in a win-win situation - an amazing platform with a Support Team always ready to help.

Thanks so much for the shout-out, we truly appreciate it. 🙏

3. maj 2017

I love this support desk software. Very simple to use and their support is great. I would recommend this to anyone looking for a way to manage tickets for their business.

Mycanecorso
USA
3 måneder bruger appen