Anmeldelser (712)
Afgræns
-
Efter bedømmelse
We've used Gorgias for almost two years now and we absolutely love it. The seamless integrations with Shopify and Recharge make solving problems a breeze. This is a must-have app!
We've been using Gorgias for over a year now and love it. Its the best ticketing/customer service platform we've used. really like the tight integration with Shopify and the automation. Thanks for making CS easy!
Sent us an email to say they are TRIPLING the price we pay. Disgusting how they treat customers! Don't do it. They are too big to support startups now. This is an enterprise app these days.
Hello Team.
We appreciate the time you've taken to review our service, and we’re truly sad to hear that you've got such an impression about us.
We can assure you that we do care about all our customers, always striving to make our pricing plans comparable, and affordable so you can get what you opted for.
As explained by one of our team members, the price increase stems from changes applied to operating costs in this macroeconomic environment, also taking into consideration the financial aspect during the process of improving the existing and implementing new features, which will take your Gorgias experience to an even higher level.
Once again, we're sincerely grateful for your feedback, and we truly appreciate your understanding on this one.
You can't "undo" when typing a whole email into their text box! When you decide, oh, I should save this and make it into a macro, so you select the whole email and mean to hit copy, but you hit paste instead, then the whole entire thing is GONE!!!! FOREVER!!!!!! THIS IS A BASIC EMAIL FUNCTION — UNDO!!!!
Dear Team,
We sincerely appreciate you taking the time to leave this review and we're deeply sorry to read about your experience.
The aforementioned combinations should all work in Gorgias and we can confirm that the 'Undo' option is also available as one of the 'Gorgias Keyboard Shortcuts' functionalities if you go to 'Your Profile' settings. This being said, we've reached out to you via email on the next steps, as we'd like to investigate what might've been the root of this issue.
Thank you in advance for your patience and understanding.
I had a query and was helped by Emilija B, who was fantastic, my problem was solved in minutes and I was given clear easy to follow information. 5 star to Emilija B is well deserved! Thanks again for the help, Sam :)
There is no better customer service app out there. After having tried and finding issues with nearly every other customer service app on the marketplace, Gorgias was the answer to all of our problems. We cannot recommend it enough.
Hi Sheath Underwear Team! 👋🏻
Thank you for sharing such a heartwarming review! Your kind words are a true testament to the dedication and hard work our team puts into making our app stand out. 🌟
We are happy to have you as a valued user, and we genuinely appreciate your recommendation. Wishing you continued success and seamless customer service experiences with Gorgias! 🫶🏻
We really love the strong integration with Shopify and the responsiveness of the Gorgias team. We made the switch over to Gorgias from Zendesk and are very happy we did!
ALWAYS timely and helpful customer service. I can't fault Gorgias, their features, developments, and customer experience.
Hey, Mr Pool Man Amazing Team!
We are truly committed to delivering the best possible experience, and your feedback is the testimony that we're doing a pretty great job.
On behalf of everyone here at Gorgias, we would like to thank you for your more than kind words! 🌟
It has been so wonderful working with Gorgias to help organize all our channels of communication with our customers! Their support team is also always so helpful and quick to help!!
If you stay with Gorgias long enough, you’ll become an “appreciated loyal customer”. This means that they’ll put you on a legacy plan which no longer receives any new core features. This became apparent for us recently when they updated their Instagram integration to also allow replying to Instagram DMs (sounds like a core part of the Instagram integration right?). Turns out we can only access this core Instagram integration feature if we update our plan to either: a) a much shittier plan for the same price. or b) a slightly less shittier plan for 5 x the price.