Gorgias , 690 anmeldelser
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Gorgias is a revolutionary helpdesk. It has changed the game for our companies support management team.
Hunter Strine
Creators Label, LLC
CEO
You can't "undo" when typing a whole email into their text box! When you decide, oh, I should save this and make it into a macro, so you select the whole email and mean to hit copy, but you hit paste instead, then the whole entire thing is GONE!!!! FOREVER!!!!!! THIS IS A BASIC EMAIL FUNCTION — UNDO!!!!
Dear Team,
We sincerely appreciate you taking the time to leave this review and we're deeply sorry to read about your experience.
The aforementioned combinations should all work in Gorgias and we can confirm that the 'Undo' option is also available as one of the 'Gorgias Keyboard Shortcuts' functionalities if you go to 'Your Profile' settings. This being said, we've reached out to you via email on the next steps, as we'd like to investigate what might've been the root of this issue.
Thank you in advance for your patience and understanding.
We recently signed up with this app and love it. It's affordable, easy to use, and the customer service is great. Thanks Gorgias!
Gorgias helped us cut our respone time i half and answer our customer much faster ! The Ability to manage all channels in one place is super powerful!
Nikola is the best! She has provided me instant replies and solution to my problem. I had a problem with the Gorgias not displaying my entire page. Nikola gave clear instructions and voila, I got back like there's no problem at all.
Very simple way to manage customer service. And THEIR customer service is very good. Very responsive. Thanks!
The software itself is very useful and easy to use, and when there are bugs they make it a point to fix it immediately. What I love most is their customer support team. Marija,Axelle,Sonia, Bojana, Aleksandra, and most importantly Nikola are always helpful and willing to go the extra mile for every issue I raise to them. Love those instructional videos you personalize even if you already have instructions on your software, you still find time to make them! I just wish someone is available on the weekends. :)
That's it! Thank you, Gorgias!
Feb 12/2020
I think Illija is a new addition to the team, he is also awesome!! Gorgias always makes sure to give the best customer experience as usual. :)
Today I am celebrating my 1 month anniversary with Gorgias and I couldn't be happier. Mind you we migrated 4 separate Zendesk Basic accounts into 1 Multi-Store Gorgias Pro Account but the process could not have been more seamless and their team continues to exceed expectations at every opportunity. Mind you, in parallel we we operating with reduced personnel BUT I'm confident that without Gorgias we would not in the healthy state we are today in addition to the tremendous improvement we saw in our KPIs, see below:
Of our 4 stores existing within our 1 Gorgias Advanced account we've seen:
- 60-90% improvement in 1St Reply Time, 145 HRS w/Zendesk vs. 18 HRS with Gorgias
- 90% improvement improvement in Avg Open tickets a Day, 255/day w/Zendesk vs. 27/day w/Gorgias on avg
-20-40% improvement in % Tickets Solved, 59% w/Zendesk vs. 85% on avg w/Gorgias
Net/Net: You can't beat the price, intuitive interface, the modular flexibility, nor the support level. Best decision we made this year
Been using Gorgias for a few days now and it's fantastic. No more flipping from Messenger to email to order lookups to solve a customer problem - everything is neatly organized within the app.
Also great support. I had a question about the app, 2 minutes later I was on a Google hangout with the support team walking me through the solution.
Thank you!
Very solid so far, totally helped us handle the crazy Christmas volume of support we just got!
Highly recommend!