Gorgias , 690 anmeldelser
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I've been asking to have someone in support cancel my account. And I keep getting the runaround. Feels like my account is being held hostage. Either give users the ability to cancel their accounts, or provide clear instructions on how this can be done.
Hello Team.
We are sincerely sorry to learn about your impressions.
We’d like to once again shed more light on this matter. Regarding trial accounts, they're automatically deactivated after 7 days, while all the details are fully deleted after 90 days. This will apply to your trial account as well, and there'll be no charges.
One of our team members will follow up shortly and assist you with any other query you may have.
Thank you for taking the time to share your thoughts. 🙏
Integrations did not work during the call with a Gorgias employee but we were already charged a fee (which was refunded later). We also tried to solve the issue by ourselves but the documentation is not totally clear and we do not have enough resources for an extra task. It is frustrating to sign up to a new platform and run into problems from minute 0. I think the integration should be smoother and also they could offer a free implementation service for all the plans. Also the chat support service was not friendly and they took a lot of time to respond to our concerns.
It does not work on Firefox. Secondly, when you try to access the app through the shopify window, it takes you to a "sign up new account" window, which is a useless loop. You then find your way to your support tickets, but cannot find the settings from there. Mostly, it does not work on Firefox, and this was verified by the support agent.
Poorly designed app and is not functioning.