Anmeldelser (702)

Samlet bedømmelse
4,3
Antal pr. bedømmelsesniveau
  • 85 % af bedømmelserne er på 5 stjerner
  • 5 % af bedømmelserne er på 4 stjerner
  • 1 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 8 % af bedømmelserne er på 1 stjerner
29. februar 2024

Gorgias is a convenient customer service solution. Instead of remembering to check email, chat, FB, IG etc, it is all in one place.
4 stars instead of 5 as it is a little hard to set up and takes some getting used to.

Ease Living
USA
Mere end 3 år bruger appen
Gorgias Inc. svarede 2. marts 2024

Dear Ease Living Team,

Thank you for taking the time to share your experience with Gorgias. We're pleased to hear that you find our platform convenient for managing customer service across various channels.

Your feedback regarding the setup process and usability is greatly appreciated. We understand that transitioning to a new system can sometimes be challenging, and rest assured, we're continuously working to enhance user-friendliness and streamline the onboarding process.

If you have any specific suggestions or encounter any further obstacles, please don't hesitate to reach out.

Thank you once again for your review and for choosing Gorgias. 🙏

11. juni 2019

I like a lot of the features, however, it still needs some work. Customer Support is great, but they take a long time to respond. Gorgias needs to start integrating with more vendors such as Walmart and Amazon. Who doesn't connect to Amazon in this day and age?

Scent Fill
USA
Mere end 5 år bruger appen
4. marts 2021

Great support! Milan helped me install the new chat wizzard in lightning speed!
Would get 5 stars if you could organize emails better (folders) and had a search option on the mobile app.

The Beauty Editor
Holland (Nederlandene)
Cirka 4 år bruger appen
30. september 2019

Great app! Has made managing all inbound interactions so much easier and fluid. Also ridiculously responsive customer service. Our lives are so much better now working with this app. All good stuff and good for our customers!

Simple Shoes
USA
Næsten 4 år bruger appen
20. oktober 2021

ThePorterCollective.com
The Customer Support at Gorgias is readily available and very helpful. There are sometimes lags in the responses (hence 4, not 5 stars) but the replies are spot on, leading me generally is the right direction. The app works very well. It took me a bit to get the hang of it but now it's invaluable. Thanks!

The Porter Collective
USA
Næsten 4 år bruger appen
10. september 2021

Gorgias is not perfect, but it is very good. Their connection with Shopify itself is stellar, and that enables some great QoL features in the app and access to some unique metrics. It's occasionally slow and clunky, and there are limitations (especially with regards to live chat) in customizability. This is often frustrating, but the core product is so good that I'm willing to cut my losses on some of these auxiliary features. I would definitely recommend Gorgias, but just know it isn't perfect.

Bambu Earth
USA
Mere end 3 år bruger appen
18. august 2023

We have had great luck with Gorgias and for the most part they are very responsive. We did just recently have an update that was horrible and it took about 3 weeks for it to be resolved and I felt like we didn't get much communication about it and when I reached out I kept getting the same questions over and over which made me feel like they weren't really paying attention. Before this, we rarely had issues and I'm hoping now that things are resolved we will rarely have issues so I did give 4 stars.

Beddy's
USA
Mere end 3 år bruger appen
Gorgias Inc. svarede 21. august 2023

Hello, Team.

We sincerely value that you took the time to review our service, and we're truly sorry to learn about the inconvenience you encountered.

Thank you for both pros and cons you provided us with. We fully understand how important it is to offer exceptional service, and we can assure you that we will direct your feedback toward improving our operations and services. 🙏

21. oktober 2021

There's been a few issues previously, but all seems to be working fine at the moment, and it's running smoothly.

Larizia
Storbritannien
Cirka 3 år bruger appen
16. august 2023

Gorgias is easy to work with and always helpful with a quick and effective answer when we reach out.

Ancient Nutrition
USA
Næsten 3 år bruger appen
Gorgias Inc. svarede 18. august 2023

Happy Friday, Team. 🎉

Thank you - we truly appreciate that you took the time to share the details of the experience you've had with us. Glad to hear that all goes smoothly whenever you need our help and that you're happy with our reliable support. We'll make sure to keep up this way in the future and become even better so that we can earn that one last ⭐️ from you.

Take care! 🙏

9. marts 2024

I'd like to express my positive experience with Gorgias' help desk app, which has proven to be a valuable asset for handling customer support on my Shopify store. Despite encountering a few initial bugs, the Gorgias team promptly addressed and resolved them, demonstrating their commitment to improving the overall user experience. While there's room for improvement in terms of support responsiveness and waiting times, my overall satisfaction with the app remains high. I want to extend my gratitude to Dunja from the Gorgias support team, whose guidance has been crucial for a new store owner navigating both Gorgias and Shopify. I am optimistic about the continued success of my experience with Gorgias and appreciate the ongoing support.

Marbia Cosmetics
Storbritannien
2 måneder bruger appen
Gorgias Inc. svarede 11. marts 2024

Hi Marbia! 👋🏻
Thank you for sharing your positive experience with Gorgias! We're thrilled to hear that our helpdesk solution has been a valuable asset for your Shopify store. We sincerely appreciate your feedback regarding support responsiveness, and we're continuously working to improve in this area. We're excited to continue supporting you and ensuring your success with Gorgias! ⭐️