Gorgias: AI, Helpdesk & Chat

We've been using Gorgias Automate since its inception, while in beta, and it's been almost 3 years now. We have grown together and are handling an average of about 50%+ tickets! The CSTAT is usually good and resolves issues well.

Currently at 5/5 Agent resolution. What AI Agent did:
+Instructed the customer on where to find their loyalty points balance.
+Provided detailed steps on redeeming points and applying rewards at checkout.
+Assured the customer that points do not expire with account activity.

Of course, it doesn't always get everything right, but we have added much guidance on when and where to hand off to human agents. Overall, we are very pleased with it and would highly recommend it.

Gorgias has helped us automate our customer support, to the point where Q4 customer support requires very little hands-on time for our team. We have been supported by Gorgias every step of the way, and it can do everything we have asked of it. When the AI makes mistakes, their team works through the issues with us, and we always get the problem sorted!

Gorgias AI has been a huge help for our support team. In this case, a customer asked how to return lamps, and the AI responded clearly, accurately, and fully aligned with our return policy, so much so that the customer left a 5/5 satisfaction rating.

The response was well-structured, polite, and asked the right follow-up question without creating friction. It saves our team time while still delivering a great customer experience. Highly recommend for any Shopify store looking to scale support without sacrificing quality.

Love Gorgias. I’ve been using it as our customer support solution for a couple of years now, and it’s been a game changer. The AI and automation features are incredibly helpful, and I regularly rely on the analytics and tagging to stay organized and understand trends. Highly recommend.

We wouldn't be able to handle our incoming customer service messages efficiently without Gorgias. It's a no-brainer. Customer support is such an important part of our business. We're a small team and the AI Agent feature helps us tremendously. Definitely recommend if you're looking to step your game up on customer support.

We've been extremely pleased with our experience on Gorgias. From onboarding to launching... the process was smooth and has been great. We've seen a significant improvement in our ability to meet our customers needs. AI enabled agents responses have also saved us significant time and money. We keep getting better and better with the help of Gorgias's team.

We use Gorgias for customer support, and the AI agent has been a huge help. In a recent case, the AI fully handled a missing-item inquiry, responded quickly, asked the right follow-up questions, and resolved the issue without needing human intervention. The customer left a 5-star satisfaction rating, which speaks for itself. It’s saved our team time while still delivering a great customer experience. Highly recommend for teams looking to scale support efficiently.

Gorgias has been a game-changer for our customer support. Their AI bot handles a big chunk of the routine questions instantly, so customers get faster answers and our team can focus on the more complex requests that actually need a human. It’s helped us cut down response times, stay more consistent, and save a ton of time day-to-day without sacrificing the quality of support. Highly recommend for any brand looking to scale customer service efficiently.

Gorgias' AI Agent has helped automate a significant portion of quick response tickets, while keeping our CSAT and FRT metrics sky high. It's cost-effective and easy to train and navigate - highly recommended!

The Gorgias AI Agent has been a great extension of our CX team. It understands our policies, communicates clearly, and helps streamline returns, exchanges, and everyday questions. If you’re looking to scale support, this is a great solution.