Rezensionen (713)

Gesamtbewertung
4,2
Anzahl pro Bewertungsstufe
  • 84 % der Bewertungen sind 5 Sterne
  • 5 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 1 % der Bewertungen sind 2 Sterne
  • 9 % der Bewertungen sind 1 Sterne
Bearbeitet am 19. September 2023

Great app, Terrible support for bugs and issues.

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adjusted the review from 2 stars to 1 star after they decided to respond. They responded here as if something was going to happen, nothing happened.

The service is terrible, they are constantly giving wrong advice and then someone else different picks up the ticket and gives additional wrong advice. ironic for a support ticketing app, shows ...

Buildmat
Australien
Etwa ein monat mit der App
Gorgias Inc. hat geantwortet 15. September 2023

Dear Team,

First of all, we would like to thank you for taking the time to share your thoughts with us.

We’re disappointed to read your review as we know we can do better. ...

16. Februar 2024

not working even to setup the account, support low level seems they don't care to get new customers

RLF MINI
Vereinigte Staaten
Etwa ein monat mit der App
Gorgias Inc. hat geantwortet 19. Februar 2024

Hello, Team.

Thank you for bringing this to our attention, and we genuinely apologize for the inconvenience you've experienced during the account setup process.

We want to ...

10. September 2022

This app smells scammy all over the place. Used it for a while, but it got to complex. Then trying to get out, is not easy. No delete account button, and you need to chat with them. And how is that going? Not good at all, since they are stalling,... stalling.... stalling....

Skolehuset.no
Norwegen
Etwa ein monat mit der App
Gorgias Inc. hat geantwortet 12. September 2022

Hey there team,

Hope you're doing well, thank you for the feedback!

I'm so sorry to hear you found Gorgias too complex, we have a bunch of resources to help you get used to ...

Bearbeitet am 10. März 2017

Frustrated. It looks good but it's grabbing the wrong Facebook page for some reason. One I haven't used in years. No other app has even tried to do that before when making a Facebook connection.

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Update from initial review above.

Downgraded from 4 stars to 1 star.

This app is an unmitigated disaster. It pulled a facebook page that no other app ever has.

It disconnected the gmail ...

Pure Hearts International
Vereinigte Staaten
Etwa ein monat mit der App
Bearbeitet am 14. Juli 2023

Very bad application and service. We sent an email to their billing department and we did not get a response on the unsubscription. Also very difficult to use compared to Helpscout. I do not recommend it at all.

They made a reply and said that it is unsubscribed. However, IT IS NOT!!!!! I still see my credit card details and can login to my account. What is going on with you guys and why you made ...

Bergen Creative
Vereinigte Staaten
29 tage mit der App
Gorgias Inc. hat geantwortet 14. Juli 2023

We appreciate you taking the time to share your feedback, and for bringing this to our attention, Team.

Having spoken to our Billing Team, we can confirm that your ...

5. Juni 2020

Software only works when an order comes in through the 'online store.' It does NOT integrate with external sales channels. DO NOT ADD THIS APP IF YOU SELL ON AMAZON, WALMART, EBAY, or ANY other external sales channel. It will not work.

Victory Garden
Vereinigte Staaten
27 tage mit der App
Bearbeitet am 29. September 2024

I tried this in 2021, and my original review is beneath. I was recommended to Gorgias as a solution by Loopreturns, and I explained that I could not get it to work. They said it had changed a lot, so I signed up for the expensive ($380/month) subscription because our store has grown so much. I have to tell you that the app is even worse than it was before - they have added a new online course - ...

Verified Shungite
Vereinigte Staaten
25 tage mit der App
20. Mai 2020

Switching back to zendesk. The sales team did not honor their commitment. We were paying around 700 a month and came to an agreement but the team backed off. If they cannot commit to a sales agreement, I wouldn't expect them to commit to being easy to work with.

Florence Scovel
Vereinigte Staaten
9 tage mit der App
23. November 2021

Byer beware, the $60 subscription requires that you agree to a $10,000 not to exceed monthly limit. Your giving them permission to bill your credit card up to 10k per month uncontested instead of pausing your subscription in the event of a hack.

Cannabis Hardware
Vereinigte Staaten
9 tage mit der App
23. Februar 2023

If you are like us, thinking of moving to Zendesk to Gorgias. Please don't. They advertise chat and email support BUT for chat its takes 5-6 hours to receive an initial acknowledgement and even then they still haven't responded to my query. For email support it takes 72 hours to receive an acknowledgement. Apparently they have lots of staff on leave and it was also 2 day public holidays but its ...

Smile Makers
Vereinigte Staaten
8 tage mit der App