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Costumer service has a brain of a 3 year old...
Hello Team.
Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and regret that we did not meet your expectations.
We strive to provide the best possible support to all our customers. We would like to understand more about what happened so we can address the issue and improve our service. Please contact us directly at support@gorgias.com so we can discuss your experience and find a way to resolve the situation.
Your satisfaction is our priority, and we appreciate your input as it helps us to improve. Thank you for your understanding and for giving us the opportunity to make things right.
App would not integrate with email accounts as described and support was non existent, terrible app, don't waste your time or money
Hello, The Birch House Team.
We genuinely regret to know about your experience with our app. Your feedback is incredibly valuable to us, and we apologize for any inconvenience or frustration caused.
Our Team strives to ensure seamless integration process and provide exceptional support, and it's disappointing to hear that we fell short of your expectations. Your feedback is crucial for us to improve, and we assure you that we take it seriously.
We're committed to resolving any issues you've encountered and ensuring a better experience for you. With this said, our dedicated team will be reaching out to you via email shortly.
Thank you so much for bringing this to our attention, and we appreciate your patience and understanding in this matter.
**** MISLEADING ****
Firstly, I gave this app 1 star because I am sure it is a great app with loads of features although I did not set it up completely.
The reason being that you should CHECK YOUR SUBSCRIPTION whilst on the FREE TRIAL before you set it up. They give you all features which is about $360 USD a month ($550 AUD) aprox. Then when you want to get off the free trial and opt in for the $10 USD a month, all you get is 50 tickets. Everything else is an addon and costs $$. Please live chat them first before setting it up to confirm the features and not waste your time.
Hi Stoned Hilda!
We appreciate your feedback and want to ensure that all our users have a positive experience. We genuinely regret to learn about any confusion or inconvenience you experienced with our subscription model.
While we understand that navigating subscription plans and features can sometimes be challenging, we strive to provide transparent information about our subscription plans and features, which can also be seen on our Pricing Page -> https://www.gorgias.com/pricing.
Nevertheless, if you have any specific suggestions or any further questions about our pricing structure, don't hesitate to reach out to our support team. Please rest assured that we're here to help and make sure you get the most out of our app.
Thank you again for taking the time to share your thoughts with us!🙏🏼
NOT GOOD. They just keep on spamming you with emails. If you don't reply, they continue sending spam - once a week. You add them to spam filter, they use a different mail server and messages go through.
Awful system - too expensive and not useful at all. There are hands full better and much cheaper alternatives out there (who also respect your privacy and don't send unwanted spam).
Hello, Team.
We're sincerely sorry for the inconvenience you've faced. Your experience is important to us, and we're committed to resolving this promptly.
We would like to contact you directly so that we can discuss this matter in more detail. With this said, would you be so kind as to email us at support@gorgias.com, and one of our dedicated Team members will make sure to address all your queries.
Thank you so much in advance.
Gorgias has been super easy to use and integrate with our shopify store. You can easily update customers orders within the platform seamlessly, not having to do any back and forth in shopify.
Our team loves Gorgias. It has completely changed and streamlined our customer service process, and their customer support team is great. Many of the tweaks and feature requests we've made in the last several weeks of using the app have already been made.
Currently using Gorgias and really happy with it's integration into our current business! Super easy to use and the customer service team have been great when we have needed them. Would reccomend to others!
If I were to give this a rating at the beginning of the trial it might have been lower stars but they were able to let us try it out for a little longer due to some glitches and learning curve. Being a startup app I can imagine the obstacles they faced. That being said they were very attentive and fixed problems fairly quick. They were understanding and patient in dealing with our agents get use to their product.
Their Seamless integration allowed us to get into using the app fairly quickly. Romain walked us through the app and showed us the basic functions that we would use on a daily bases. He continued even till this day to be readily available to help us and answer questions.
The app functionality is a great and tied all our customer service channels all in one place without any problem. The order lookup and merge is a great feature as well as on the spot account and order changes.
Setting rules can be a little tricky but they are there to help and guide you through the process. If you have a little patience you can do a lot with the rules. There are endless possibilities to make automation customized for your needs.
The price is great, you can't beat for what they offer I just hope they don't raise the price too much. Regardless probably still worth it.
I highly recommend this app if you are trying to organize your customer service channels and prepare to scale your business. Keep up the great work guys, you truly care about your product and customers.
Gorgias is helping us streamline our workflow and make responding to existing customers and new customers faster and easier than ever before. By creating a new "ticket" for each new conversation it helps ensure that our customers correspondence doesn't go left unanswered and is helping us improve our customer service relationships.
On the surface Gorgias is a much improved messaging / email service, but dig a little deeper and you'll see that the Gorgias team has spent a lot of time and effort in developing a platform that has incredibly value tools that can make our jobs easier. A wide range of integrations allow the platform to be expanded to include chat, Facebook messenger, multiple email accounts, phone tickets and much more.
If you are looking for a way to minimize the clutter in your inbox and the numerous other customer service options out there I would take a close look at Gorgias. We're really excited to continue to learn more about this project and support it as it continues to improve on an already great app.
This app is amazing! Very user friendly, with so much capabilities..all in one window. Made our customer service a breeze and gave us the opportunity to provide even better quality of service to our customers. Highly recommended. The install was super easy, and the staff is beyond awesome!