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We've been using Gorgias for our customer support for years, and the AI Agent tools have been a game-changer. The platform gives us tons of flexibility to set things up exactly how we need it, and honestly, the customization options seem pretty much endless – which is great because every business has different needs.
Since implementing the AI Agent, we've seen real improvements in our metrics. First response times are way down, our team is resolving tickets faster, and our CSAT scores have actually gone up. The bot handles a lot of the repetitive stuff, which frees up our team to focus on the more complex customer issues that really need a human touch.
Setup took some time to dial in, but once we got it configured the way we wanted, it's been smooth sailing. If you're looking for a platform that can actually help automate support without losing that personal feel, I'd definitely recommend giving Gorgias a shot.
Thanks so much for sharing your experience, team Reebok!
We're thrilled to hear Gorgias has helped your team gain flexibility, efficiency, and measurable improvements with the AI Agent. We love that it's freeing up your team while keeping support personal, and we’ll keep building to support your success!
They keep sending spam mails. Zendesk and Microsoft categorize them as spam.
This Cindy W contacted us on 4 channels today with: "Hello,
I noticed that your team may be facing challenges with Zendesk.
Many brands struggle with integration limitations and overwhelming ticket volumes, especially during busy seasons.
Gorgias can centralize your support. This improves productivity and reduces backlog without seasonal staff. Our AI Agent automates up to 60% of tickets. This allows your team to focus on high-value inquiries.
Who is the most relevant person to chat about improving support at Norvine?
P.S. I noticed you’re on Shopify. That's a good fit; they are 3x investors in Gorgias.
Best,
Cindy W | Customer Experience @ Gorgias"
Please explain how you "noticed" that we are "struggling"? Do you work here?
We struggle with your spam mails. And I've been telling you in the past already to stop flooding our inbox with your spam.
This should be reported and banned from Shopify, seriously.
Honestly, these scam mails should make every business aware and make them not want to use this service at all.
I just installed the app to leave this review.
Hello Norvine Team,
Thank you for taking the time to share your feedback.
We want to apologize for the inconvenience caused by the outreach you received. Communication like this should never feel disruptive, and we fully understand how frustrating repeated contact can be.
We have informed the relevant team again and taken the necessary steps to ensure your company has been fully removed from all marketing and prospecting lists. You will not receive any further outreach from our side.
Thank you again for bringing this to our attention and giving us the opportunity to address it properly.
Their team is extremely responsive and helped me out with multiple issues. Loved dealing with them!
Costumer service has a brain of a 3 year old...
Hello Team.
Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and regret that we did not meet your expectations.
We strive to provide the best possible support to all our customers. We would like to understand more about what happened so we can address the issue and improve our service. Please contact us directly at support@gorgias.com so we can discuss your experience and find a way to resolve the situation.
Your satisfaction is our priority, and we appreciate your input as it helps us to improve. Thank you for your understanding and for giving us the opportunity to make things right.
Love Gorgias, user friendly. I wish the old search was still available. All in all love using Gorgias!
What a pleasure to hear that we are loved that much. Thank you for that! 💜
We'll keep striving to improve in each segment of our service, to keep up with your great impression about us. 🙏
Gorgias is the BEST helpdesk we've used so far and we've used several other platforms before moving to them. They have the most seamless sync with Shopify (both orders and customer data) and its easy to set up macros and rules. Their internal support team is superb as well!
Thank you so much for your glowing review! ✨
We truly appreciate your support and are delighted to know you had a great experience.
Looking forward to having you on board for a long time!
Hi The Mandir Store team,
We’re sorry to see your rating and would genuinely like to understand what led to your experience.
We weren’t able to locate any recent support conversations from your account, so if something didn’t work as expected, we’d really appreciate the opportunity to look into it and help. Whether it’s setup, billing, integrations, or general usability, our team is here to assist.
If you’re open to it, please reach out to us directly at support@gorgias.com, and we’ll make sure someone reviews your account right away.
We value all feedback and would love the chance to improve your experience.
Hey Team ViX!
Thank you for your 5-star review! We truly appreciate your support!
You can always count on our team if you need any help! ⭐️
Dear Wild Nutrition Team,
Thank you so much for taking the time to leave these 🌟🌟🌟🌟🌟! We are thrilled to hear that you're enjoying your experience with us.
Your feedback truly brightened our day, and is surely a wonderful motivation for us to continue delivering excellent service. If you have any further feedback or questions, please don't hesitate to reach out to us.
Thank you once again, and have a fantastic day! 🤗
