Reseñas (713)

Calificación general
4,2
Recuentos por nivel de calificación
  • El 84% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 9% de las calificaciones son de 1 estrellas
18 de noviembre de 2019

Gorgias helped us cut our respone time i half and answer our customer much faster ! The Ability to manage all channels in one place is super powerful!

Vastitch
Estados Unidos
Más de 4 años usando la aplicación
21 de septiembre de 2023

We are overall very happy with Gorgias and all the features it offers. The support team is quick and easy to work with and always answers our questions in a timely manner :) There are many features we enjoy about this platform!

Big Barker
Estados Unidos
Más de 4 años usando la aplicación
Gorgias Inc. respondió 27 de septiembre de 2023

That's fantastic to hear, Big Barker Team!

We're more than thrilled to know that you've been having such a great experience with us. Clear explanations and understanding of your queries are our top priority, and it's awesome to hear that we're doing a good job.

If you ever need more assistance, you know where to find us. 🙏

14 de abril de 2020

This app is something else man. Seriously try it! Customer service is on point! They even gave me 3 months free due to the current virus, to help out our business!

SpineDeck™
Reino Unido
Más de 4 años usando la aplicación
16 de julio de 2020

Excellent chat service and easy to set up. The support team was highly communicative. The UI is much more modern looking than our older app.

Bear Mattress
Estados Unidos
Más de 4 años usando la aplicación
2 de abril de 2020

Very simple way to manage customer service. And THEIR customer service is very good. Very responsive. Thanks!

Dubranchet
Estados Unidos
Más de 4 años usando la aplicación
18 de mayo de 2020

We really like this application. It's transformed our customer support to have metrics surrounding our efforts. Great support by Gorgias and onboarding was a breeze.

Step One Foods
Estados Unidos
Más de 4 años usando la aplicación
Fecha de modificación: 12 de febrero de 2020

The software itself is very useful and easy to use, and when there are bugs they make it a point to fix it immediately. What I love most is their customer support team. Marija,Axelle,Sonia, Bojana, Aleksandra, and most importantly Nikola are always helpful and willing to go the extra mile for every issue I raise to them. Love those instructional videos you personalize even if you already have instructions on your software, you still find time to make them! I just wish someone is available on the weekends. :)

That's it! Thank you, Gorgias!

Feb 12/2020

I think Illija is a new addition to the team, he is also awesome!! Gorgias always makes sure to give the best customer experience as usual. :)

FitTrack
Estados Unidos
Más de 4 años usando la aplicación
Fecha de modificación: 12 de noviembre de 2018

Today I am celebrating my 1 month anniversary with Gorgias and I couldn't be happier. Mind you we migrated 4 separate Zendesk Basic accounts into 1 Multi-Store Gorgias Pro Account but the process could not have been more seamless and their team continues to exceed expectations at every opportunity. Mind you, in parallel we we operating with reduced personnel BUT I'm confident that without Gorgias we would not in the healthy state we are today in addition to the tremendous improvement we saw in our KPIs, see below:
Of our 4 stores existing within our 1 Gorgias Advanced account we've seen:
- 60-90% improvement in 1St Reply Time, 145 HRS w/Zendesk vs. 18 HRS with Gorgias
- 90% improvement improvement in Avg Open tickets a Day, 255/day w/Zendesk vs. 27/day w/Gorgias on avg
-20-40% improvement in % Tickets Solved, 59% w/Zendesk vs. 85% on avg w/Gorgias

Net/Net: You can't beat the price, intuitive interface, the modular flexibility, nor the support level. Best decision we made this year

2(X)IST
Estados Unidos
Más de 4 años usando la aplicación
11 de mayo de 2017

Been using Gorgias for a few days now and it's fantastic. No more flipping from Messenger to email to order lookups to solve a customer problem - everything is neatly organized within the app.

Also great support. I had a question about the app, 2 minutes later I was on a Google hangout with the support team walking me through the solution.

Thank you!

Thesketchmonkeystore
Estados Unidos
Alrededor de 4 años usando la aplicación
29 de diciembre de 2021

Gorgias is a fantastic platform to operate Shopify customer support on. Nothing like it at all! I highly recommend using Gorgias for any growing company that is wanting to drive excellent customer support!

Glow Up
Estados Unidos
Alrededor de 4 años usando la aplicación