Reseñas (712)

Calificación general
4,2
Recuentos por nivel de calificación
  • El 84% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 9% de las calificaciones son de 1 estrellas
16 de abril de 2024

The team at Gorgias is incredibly transparent and open to feedback, as they tailor their strategic plan and developments around the needs of their clientele. Since we switched to Gorgias at the beginning of 2021, we've been through large changes in ticket volume and the size of our support team has varied. Gorgias has been a stable platform for us throughout those changes and the flexibility and functionality are a huge value add for us. If you are a scaling support team looking for a helpdesk that can do it all - and is run by a team focused on your needs and open to feedback - I cannot recommend Gorgias more!

Rumpl
Estados Unidos
Más de 3 años usando la aplicación
Gorgias Inc. respondió 18 de abril de 2024

Dear Rumpl Team,

Thank you so much for taking the time to share your positive experiences with Gorgias. 🙏

We are thrilled to hear how our platform has supported your Team through significant changes in both ticket volume and team size.

At Gorgias, we pride ourselves on our ability to adapt and evolve based on the feedback and needs of our clients, and it's incredibly gratifying to know that this aspect of our service has stood out to you.

We're committed to continuing to provide you and your Team with the best possible support and to keep enhancing our platform to meet your evolving needs. Should you have any more feedback or require further assistance, please don't hesitate to reach out.

We're sincerely grateful for your trust and recommendation. We look forward to having you on board for a long time! ✨

4 de mayo de 2023

I rarely require customer service as most information is easy to find and use, which is why I generally enjoy using Gorgias. What interaction we do have is always quick and efficient, however.

Richer Poorer
Estados Unidos
Casi 4 años usando la aplicación
Gorgias Inc. respondió 8 de mayo de 2023

We're incredibly thankful for your lovely comments. It's great to hear that our Team is doing such a great job. We'll make sure to pass it on to them as they'll all be very pleased to hear about this. In case you have any questions or need our help, we'll be more than happy to assist. 🙏

Fecha de modificación: 25 de junio de 2019

We've been using Gorgias for about a year now and we cannot recommend it enough. Both our social media and customer support teams use Gorgias to handle inbound tickets from multiple channels. The thing we especially like is that issues/bugs get resolved quickly and that the guys are open to suggestions.

KeySmart - Premium Key Holders
Estados Unidos
Casi 4 años usando la aplicación
27 de marzo de 2020

Great app and customer service! Functionality is good, provides great way to make the customer service system faster and easy to gain insights!

OFFBLAK
Reino Unido
Casi 4 años usando la aplicación
Fecha de modificación: 12 de marzo de 2020

5* compliments to your support team; )))
The response is very fast, really helpful and super friendly.
Thank you!

Oilily.com
Países Bajos
Casi 4 años usando la aplicación
20 de octubre de 2021

ThePorterCollective.com
The Customer Support at Gorgias is readily available and very helpful. There are sometimes lags in the responses (hence 4, not 5 stars) but the replies are spot on, leading me generally is the right direction. The app works very well. It took me a bit to get the hang of it but now it's invaluable. Thanks!

The Porter Collective
Estados Unidos
Casi 4 años usando la aplicación
21 de abril de 2020

Powerfull tool. Amazing customer support, ready to answer questions in a very polite and usefull manner. Appreciate your efforts. Kind regards

Sativida
España
Casi 4 años usando la aplicación
7 de diciembre de 2023

Stellar platform. Always lightning fast replies from support. New feature roll outs are on point and provide continuous value.

Been a customer for 3 years with no plans of changing. Simply put we're huge fans.

JACK HENRY
Estados Unidos
Más de 3 años usando la aplicación
Gorgias Inc. respondió 11 de diciembre de 2023

Thanks a million for the stellar feedback! 🌟 Thrilled to have you with us for 3 amazing years! 🚀 Your support means the world to us! Rest assured, we're cooking up even more goodies to keep boosting that value for you! ✨

26 de julio de 2018

This is the best support app ever made to date!
They also have awesome real time support via a chat box to help with any issues or to just help you get going! you want be sorry!

P.S. I want to send a special thanks too Sonia over on the support team, she is amazing!

Vitalizehair Com
Estados Unidos
Más de 3 años usando la aplicación
29 de octubre de 2019

Great app! It is very helpful for our business to keep all messages, notifications, and communication from our customers in one place. It saves so much time! There are some things that still need improving but their customer service is great! They are always reconfiguring things for me to make the app more useful to me. I really apprecaite that they are always creating a more efficient and effective app.

Paris Hilton Skincare
Estados Unidos
Más de 3 años usando la aplicación