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Customer support was top-notch! They gave solutions to the problems we're experiencing. Keep up the amazing job!
So thrilled to hear that you had such a lovely experience with us, Team! 💜 We'll surely keep up the good work and become even better! 🙏
We shifted over to using Gorgias from Zendesk. Gorgias has been able to help us reduce our response times by more than half and helps us provide seamless customer service to our customers. The integrations are really what pulled us over to Gorgias and we couldn't have been happier with our decision. We would highly recommend Gorgias for a smooth customer service experience.
Great App - Easy to use interface, perfect solution to organise multiple customer channels. Fantastic integration into shopify and has improved our customer service experience. Their own customer support team delivers personal advice quickly. Would recommend.
Great customer service - the onboarding videos, integrated tutorials and option to chat with an agent are really helpful!
Joanna was super helpful!
Thank you so much for your kind words, NuFACE!
We're thrilled to hear about your positive experience with our team. 😍 Your support means a lot to us!
If you ever need assistance again, we're just a message away! 📧
The ability to integrate with multiple platforms seamlessly with Gorgias has been extremely helpful to our processes and the way we handle our customer service. An excellent experience so far with their customer service support and customer success managers.
It’s truly wonderful to read that we've been able to efficiently and professionally handle your queries. We are looking forward to having you on board for a long time. Thank you for taking the time to leave this feedback. 🤗
Can answer 10 tickets on Gorgias in the time it takes to answer a single ticket on Zendesk. Integrates flawlessly with shopify.
Great customer support! Always there to help when a question comes up! The app works great for our customer service as well and is easy to use.
Switched over from ZenDesk and SO GLAD that we did. This app does everything ZD does, but without the excessively long processes, in a much simpler, more user-friendly way. It also does MORE in terms of automating tasks to go along with macros, making tag reporting a billion times easier, and the customer support is phenomenal. Switching was SO EASY. Aasif was amazing - he walked me through the process, trained my team and myself, and has provided phenomenal ongoing support.
Was helped By Marija M. She was very fast and super helpful, I had all my answers and correct links needed in a matter of minutes. Very professional and extremely friendly. Thank you