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Not really understanding some of the recent negative reviews of Gorgias. This is hands down the best customer service app we've used and it is constantly improving to keep up with the changing nature of support. We are a Shopify Plus user with five stores running through a single Gorgias account and the experience is seamless. Add to this a transparent product road map with the ability for users to upvote and suggest improvements, along with a very responsive customer support team, and you've got yourself the best support app for your Shopify store.
What a wonderful message to read on this first day of spring! 😊 We couldn't possibly be prouder of our Team, always ready to do everything in their power to make things happen. Your more than just kind words are our driving force and rest assured that we'll keep up the good work! 🙏
The best app if you want to give a great experience and support to your customers, the macros are the best thing, no other app can do what this can. They just pull all data from Shopify and it's at a glance.
I can't say enough awesome things about Gorgias. Finally an app (and development team) that really care and "get" the problems that small businesses have and then they built this amazing CRM that WORKS!!!! This app is a game changer.
Update: 2020 and we're still loving gorgias!!
This app is so helpful, I can manage all my customer chat and customer status in one single place " Awesome " They help me to set up all properly, more than happy to find you guys, the customer support is amazing, they are always there for you any time you need them, your guys rock!
Aleksandra Pavic is great. She takes her time to assist you the best she can by explaining everything out so you can better understand it and even takes the additional time to create screenshot videos so you can visually see how to set up certain settings.
Love this app!!!! So good as it pulls all customer care into the one place instead of using different apps, programs, sites!!
Integration was easy and quick, and the guys are AMAZING and so helpful!!
Thank you :)
Love Gorgias, user friendly. I wish the old search was still available. All in all love using Gorgias!
What a pleasure to hear that we are loved that much. Thank you for that! 💜
We'll keep striving to improve in each segment of our service, to keep up with your great impression about us. 🙏
Our company have utilised Gorgias for almost 3 years now. Our team have been loving Gorgias. Their customer support team have provided us with wonderful support and advise. Even when system has some trouble, the Gorgias team provides us with constant update and ensures that our issue is being resolved.
Will recommend Gorgias for their awesome service, system and intuitive app that make the customer service team life a blissful one :)
What to say... This is simply 🎶 to our ears.
Sharing your Gorgias journey with the world is invaluable to us and we'll be making sure to live up to your expectations at all times.
We sincerely look forward to having you onboard for many years to come. 💛
Very straightforward to use, the live chat was very helpful and the person I spoke to was very knowledgeable.
The functionality is great and helps tremendously in our daily operation. Should something be unclear - their chat function is quick & their support team is amazingly helpful!