Gorgias

We were looking for a chat that was able to expand to support multiple channels & brands and we found that with GORGIAS! Their pricing is based on number of replied to tickets so this makes it cost effective for us to grow as needed instead of being put into a bucket that we may not be ready for.

You want to know about support? AWESOME not only do they hop on a call at the initial setup and/or inquiry about what they do but they will do it again upon request. Their response times are above average and always helpful.

You want features! CHECK! I find that the feature set not only is constantly growing but it seems to cover almost everything that a business could possibly want.

GREAT PRODUCT at a GREAT PRICE with GREAT SUPPORT!

Gorgias is a terrific platform for Customer Service. I'm looking forward to the IG DM's integration soon. Gorgias CS Reps are attentive and quick to resolve any integration issues or provide me with any clarifications. The only major problem I had was one the FB Messenger integration didn't work during our Black Friday/Cyber Monday sales.

I'm so happy to have chosen Gorgias to be our Customer Service app at the end of the day.

Hit a few bumps with other apps and Gorgias came to the rescue. Incredible app that is developing at a good pace. They listen to their users and allow us to vote on certain features on the roadmap so they can understand their importance to us.

Of course, the Shopify integration is the best out there as well. Looking forward to grow our business with Gorgias and elevate the Customer Experience with Gorgias comprehensive statistics and features.

Gorgias is great! Really helpful CS as well. They have been amazing, especially during COVID19 times.

Friendly, professional and efficient services all the time! Very satisfied with Gorgias and would recommend.

Great service, the guys helped me so much! They went above and beyond to make sure everything was right and I was happy and felt reassured with the concerns I had, very helpful! 10/10

Gorgias has streamlined our communication with customers. Their support is fast efficient as well.

Live chat really reactive. Answered (politely) both to my questions that already had a solution and the ones that will be passed on to dev team. I'm not yet an expert user but Gorgias seems to be already extremely powerful and will continue to update the app with tons of useful features. Keep going on.

The agents I have interacted with were very knowledgeable and quick with their responses to my requests. Thank you!

Gorgias Customer Service is excellent and their product is super helpful for our customer service agents. Senka answered my questions in a loom video in a timely, super helpful way and we were good to go. Highly recommended.