Reseñas (712)
Refinar
-
Por calificación
Friendly, professional and efficient services all the time! Very satisfied with Gorgias and would recommend.
Great service, the guys helped me so much! They went above and beyond to make sure everything was right and I was happy and felt reassured with the concerns I had, very helpful! 10/10
Live chat really reactive. Answered (politely) both to my questions that already had a solution and the ones that will be passed on to dev team. I'm not yet an expert user but Gorgias seems to be already extremely powerful and will continue to update the app with tons of useful features. Keep going on.
Great service from Ilija Kostic, really helped us solve the issues we had in record time! Great job guys!
Gorgias Customer Service is excellent and their product is super helpful for our customer service agents. Senka answered my questions in a loom video in a timely, super helpful way and we were good to go. Highly recommended.
They always help me instantly - they are in your corner as well.
Thank you Vio for your speedy response and help <3
Yes to this lovely review! 🙏 Thanks a bunch for taking the time to tell us about your experience with Vio! She's truly the best and we’ll make sure to share your kind words with her and the rest of the Team. 💛
We use this app for about 3 months, and we enjoy it! Our favorite things are the snooze button, we can leave internal notes btw the team and merge tickets so we can have everything organized. Of course, need a few adjustments, however, Gorgias is always improving and the customer service is always ready to help. Great!
From the very first interaction with Gorgias, our experience has been and continues to be brilliant. Our replatforming of our ticketing software was relaxed, easy and without any major issue. All minor issues were dealt with in a timely and patient manner. We are now up and running with a really cool system and our agents love it! The flexibility and intuitive design has made everyone's workload easier.
It sounds like you are having a great experience with us, Team. Thank you very much for writing such a lovely review! We’ll certainly make sure that your feedback gets shared with everyone! 🙏
Such a great team! Their support agents are quick and helpful, as well as our awesome CSM! I definitely appreciate the town hall meetings and how client-focused the whole team is at Gorgias. They're always eager to hear from their clients and always pushing to make the app better for us.
Dear Clare, it’s super-duper amazing to hear that you love Gorgias! This is simply music to our ears. Please feel free to get in touch whenever you need any assistance. We'll always be at your disposal. 🤗
Customer Service has been really great. There have been multiple times I've messaged directly into their chat feature and the rep has spent more than required time to help me. Highly recommend this app.