Gorgias: Helpdesk, Chat & FAQ

It is always a pleasure to chat with and get help from the support team, both Aleksandra and Nikola. And the Gorgias software is a pleasure to work in.

Gorgias has taken our customer service to the next level. It was fairly easy to integrate with our other platforms and it is easy to learn as we add new users. Gorgias customer service is accessible and responsive. Our entire team is so happy to have found Gorgias.

It works fine! This is the third helpdesk app I worked with and I’m very pleased. It is deeply integrated with Shopify so you can do a lot from the help desk app, makes it great to work with. Also works fine with the Shopify contact form which was not the case with the earlier helpdesk apps. Great customer support.

We switched over to Gorgias at the beginning of the year and haven't looked back! My favorite part is having access to all of the Shopify info while responding to Tickets. It's also such a time saver being able to issue refunds in Shopify from Gorgias. My other favorite, is the Chat Support. Quick. Throughout and uber friendly :)

We recently had an amazing experience with Gorgias! Their platform was incredibly user-friendly and efficient, making it easy to manage customer support needs. The team behind Gorgias was knowledgeable and helpful, providing great service whenever we needed assistance. We were impressed with how seamless the entire process was, from getting started with the platform to resolving any issues that came up. We would highly recommend Gorgias to anyone looking for a top-notch customer support solution. Thank you so much for all your help!

The single best app we use on Shopify. It saves us so much time in customer support by centralizing all the customer support channels. Their live chat support is the best of any app we've been using.

Gorgias has been a fantastic fit for our customer service team. Its ease of use and customer support have exceeded all of our expectations.

Their CX is incredible. ALWAYS there for my hundreds of questions every day. So approachable, and always solve my problem in a matter of minutes. They'll give you heads up if they will be a minute. I've never felt like an issue has not been resolved.

Thank you, team!

Highly recommended! It is a user-friendly app and the supports are so helpful and help you all the way.

Service was quick and was able to get this issue solved promptly! It was nice that they provided photos, but I did notice that their settings looked different from ours, so that did make it a little confusing since we did not have the same options available. However, they were still able to get us to the right spot.