Gorgias

I sent a screenshot what I am looking at, and I can get a quick and helpful response from the team, thank you!!

I really like the scope of updates, very supportive customer care, and a great app in general! Recommend to everyone :)

Gorgias is a great system. It has helped us improve, streamline and organise all of our Customer Service channels into one fantastic system. Gorgias Customer Service is on point, they have always assisted us when needed. Also during these unprecedented times, they have demonstrated to be a truly caring company.

We love Gorgias. We previously had Freshchat & it was so clunky & difficult to use. Gorgia's so much better & intuitive to Shopify. I HIGHLY recommend them & their customer service rocks too!

The support team were very helpful and patient with my queries. Although they were unable to help with my problem, it was quickly referred to a technical team member.

The features have been amazing so far, meeting our needs to create a support system well. The customer support team has been excellent, all the agents have been responsive and helpful at all times :)

Gorgias has revolutionized the way we approach our customer support. The macros and tagging system has made it easy for us to respond and track data accordingly.

Their team is always willing to help out with integrations. All of our software plays nicely with gorgias which helps us get inquiries done with speed.

The aircall integration is my favorite. This helps handle voicemails right from our inbox! It pulls customer data from their shopify profile so we can take care of a request if they don't answer on a callback.

Love the gorgias team and their attention to detail with consistent updates.

Cheers!

Having had the opportunity to interact with Gorgias ‑ Helpdesk & Live Chat, I can confidently say that it stands out in the crowded realm of customer service tools. The interface is seamless and intuitive, ensuring even the least tech-savvy users can navigate and make the most of its features.

What's particularly impressive is their support team. They’re not just helpful, they’re proactive. Whenever I had questions or faced any issues, they were there with quick, detailed instructions, making the entire process a breeze. This reflects the company’s commitment to user satisfaction.

All in all, for anyone considering a robust helpdesk and live chat solution, Gorgias is a top contender that should not be overlooked.

Highly recommended!

Emilija is super super helpful and stayed around all day to try and work on the issue I was having! Amazing service.

I had some issues logging in due to an email change. Aleksandra P. from the Gorgias support team helped me on the live chat right away. She was extremely nice and was able to help solve my problem almost immediately! This platform has a complete game changer we're so happy with it. There's new integrations always being added and new features but the best part of it all is that there's someone to help through the live chat basically 24/7!