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App is just great, support from Gorgias side is also very active and responding really quick! You can connect more than 1 shopify store which is very usefull!
I love Gorgias!
The app is perfectly integrated with Shopify, couldn't live without it. And their customer service responds in a few hours (normal you will say for a customer service app x)
Keep it up!
Reading this wonderful message while enjoying today's first cup of coffee - is there a better way to start a day? 😀 Our Team will be thrilled to read this lovely feedback of yours. Delivering exceptional support is what we're all about, and that'll never change!
I absolutely LOVE Gorgias. We used Zendesk for the first two years of our company and just felt like it was too clunky and not intuitive enough. After finding Gorgias, we've had smooth sailing and really couldn't ask for a better product. The best part? They're so responsive to feedback! If you want a feature added, simply let them know and it'll be added in no time (I've literally seen them add a feature within a day). They're great and I would very much recommend them.
Gorgias is helping us provide a better level of customer service and with more efficiencies to boot. Highly recommended.
This app does exactly what we need it do. Just as importantly they are a genuine business partner in the support they provide.
Senka Korac - is a lifesaver in the customer support team! Thank you so much for the superb fast support and problem solving.
We switched from ZenDesk to Gorgias and couldn't be happier. It's cheaper, the customer service is way better, the UI is easy and intuitive, and we save minutes on each ticket by being able to refund, discount, re-ship and more right within the Gorgias app.
This app is very useful in gathering all the questions from your customers and if you need any help they are very responsive.
I'm using gorgias for over an year and very satisfied. It is very simple for my agents to answer all tickets and keep track of everything. I've moved out from zendesk which I was very unsatisfied with and service was bad.
Aleksandra Pavic is great. She takes her time to assist you the best she can by explaining everything out so you can better understand it and even takes the additional time to create screenshot videos so you can visually see how to set up certain settings.