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We have been impressed with the easy transition to Gorgias from our previous platform and have been especially appreciative of all of the help from the onboarding teams to get us set up for success quickly!
We are delighted to see this review, Team. 🙏 There is nothing more rewarding than to know how satisfied you are both with our platform and our Team. We'll do our best to become even better in the future! 🤗
Moving from Zendesk to Gorgias has been the most wonderful experience!
It is so intuitively easy to use and this is so useful when training new staff members who have picked it up so quickly.
It has really transformed our customer service experience for both customers and our team - thank you so much for a fantastic product!!
You simply couldn't have made a better choice, right? ✨
We're simply blown away by this phenomenal review! Learning how our platform has been such a game-changer for you and your team is so wondrous.
We'll do our best to keep up that way - to continue to live up to your lovely impression of us. 💛
Easy to use and excellent customer service! Have had some issues, but customer service is fairly quick to respond and always provide a helpful answer.
Hey there! Thanks so much for the kind words and for taking the time to leave us a positive review! 🌟 We're thrilled to hear that you found our service easy to use and that our customer service has been rocking it! 💪🎉 We understand that issues can pop up from time to time, but we're always here to lend a helping hand. Thanks again for your support, and have a fantastic day! 😊
Excellent support. Integration was as smooth as it could be, and functionality is very impressive. Solid app, solid company. Highly recommended.
We've been using Gorgias for a year and I am continually impressed with the STELLAR CUSTOMER SUPPORT! Of all of the Shopify Apps we use, Gorgias has the fastest response time and they are very clear and easy to work with.
Great software! Makes chat and support much easier to work with clients. Thank you for the excellent support staff as well!
Great Helpdesk with shipstation integration.
⅓ of our requests are about shipping replacement items. We’ve connected Zapier with Gorgias, this way, we are able to ship a new item to the customer in one click.
Another thing we like is the ability to edit orders in Gorgias, without having to jump between the conversation with the customer & Shopify. Huge time-saver.
Great alternative to many customer care platforms. What I love most about Gorgias is the continuous evolving mindset of the team to use the best technology and incorporate in the customer experience process. My team has been using it for two weeks and are quickly learning and exploring all the different functionalities
Gorgias seamlessly integrates with Shopify, providing easy access to the information that agents would need when resolving customer inquiries. Mostly, Gorgias has a super easy-to-use interface eliminating tiresome training time, great integrations, and valuable analytics that help us tag and understand what our business should prioritize in order to better serve our customer. To top it all off, the Gorgias team is responsive, agile, and constantly developing a better product. Highly recommend - if you are on Shopify, it is a must.