Gorgias

Gorgias helps us organize support emails over our company so that we are not double helping customers to have to forward emails to the right person.

Quick to identify an issue we recently had and implement a fix! Their hardwork, dedication and efficiency is appreciated

I use Gorgias for my eCommerce Customer Support and love it. Very simple to use and saves me so much time having all of my customer information in one place. Backed by a very friendly and helpful support team. Highly recommend!

I am currently reworking a tagging system and needed back to back help today. Senka Korac gave thoughtful and expanded answers as well took the time to troubleshoot all possible avenues for future issues.

Very quick customer service on their end, and always helpful with providing details. I love that this integrates with our e-commerce platform that makes so many things automated for our staff. Easy to learn the system. Great job!!

This apps is really really great. Thanks you so much for this usefull apps.
Before Gorgias i had to read each mail, go to shoppify to find the order number, go to my supplier webstite to take the tacking number, go to facebook ...

Now with gorgias it's really easy et very fast.

And the support is so friendly and so quick to answer.

Thanks you so much

Was using Zendesk before, and Gorgias has quite a few things they do better, especially so if Shopify is in your tech stack. Highly recommend, and definitely keep an eye out on the "upcoming features" calendar as this is one of the few companies that have executed more often than not on their planned (and communicated) improvements to their platform.

A great messaging tool for businesses, the interface is simple and easy to understands. The snooze option is a definite plus with keeping the flow of tickets organized and clutter-free. Also, appreciate how easy it is to tag tickets without too many rules to do so.

AWESOME! Has lifted our customer service game to a new level! Super easy integration with not just Shopify but lots of other apps. Highly recommended!

Gorgias has been a great switch for us going from Zendesk. It has cut our response times in half and generally just a more pleasant experience to use for our ecom support team. Being a relatively new company, there are definitely some features that could be improved, such as a separate page for managing macros - but they have a roadmap sent out to their patrons on what's to come. Looking forward to more updates and improvements, and overall — a very awesome CS game changer!