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Nikola helped me with fixing rules in Gorgias. Thank you.
Hi Ela & Earth! You're so kind! 🫶🏻
Happy to hear that you are satisfied with your support experience!
If you need further assistance, we're one message away.
Very quick customer service on their end, and always helpful with providing details. I love that this integrates with our e-commerce platform that makes so many things automated for our staff. Easy to learn the system. Great job!!
This apps is really really great. Thanks you so much for this usefull apps.
Before Gorgias i had to read each mail, go to shoppify to find the order number, go to my supplier webstite to take the tacking number, go to facebook ...
Now with gorgias it's really easy et very fast.
And the support is so friendly and so quick to answer.
Thanks you so much
Was using Zendesk before, and Gorgias has quite a few things they do better, especially so if Shopify is in your tech stack. Highly recommend, and definitely keep an eye out on the "upcoming features" calendar as this is one of the few companies that have executed more often than not on their planned (and communicated) improvements to their platform.
We’re elated to learn that you’re enjoying your Gorgias journey and that we have exceeded your expectations! You and all the Teams out there who decided to join us are our motivation. We’ll continue to work on maintaining top-quality service. 💛
A great messaging tool for businesses, the interface is simple and easy to understands. The snooze option is a definite plus with keeping the flow of tickets organized and clutter-free. Also, appreciate how easy it is to tag tickets without too many rules to do so.
AWESOME! Has lifted our customer service game to a new level! Super easy integration with not just Shopify but lots of other apps. Highly recommended!
Gorgias has been a great switch for us going from Zendesk. It has cut our response times in half and generally just a more pleasant experience to use for our ecom support team. Being a relatively new company, there are definitely some features that could be improved, such as a separate page for managing macros - but they have a roadmap sent out to their patrons on what's to come. Looking forward to more updates and improvements, and overall — a very awesome CS game changer!
Gorgias is the best help desk software we've ever used. It's easy to use, efficient, and has great analytics. The support team is super helpful, and there when we need them. Highly recommend this software for anyone looking to level up their customer experience.
Honestly can't imagine life without Gorgias now! It saves so much time as we have templates for all of the most common customer service questions, and we've created an online help centre where customers can find replies to common queries without having to get in touch, which has further reduced the number if enquiries. The support team at Gorgias are really helpful and friendly too. Would definitely recommend :)
Thank you for writing a short story about your experience with us, Team! 💛 It truly makes us happy to hear that you are enjoying our platform. If you have any idea about a feature that you’d like us to implement, or if there’s anything else we can do to make your experience even more enjoyable, we’ll always be at your disposal. 😉
The single best app we use on Shopify. It saves us so much time in customer support by centralizing all the customer support channels. Their live chat support is the best of any app we've been using.