Gorgias

Macroses and simple cancel and refund buttons gave us opportunity take many outsource support managers without giving them full access to Shopify and related risks.

Good solution for small and middle-sized online shops. (Maybe for big ones too, but I have no such to check.)

The only solution we have found, that has good Shopify integration, works with Facebook, e-mail and other channels and is simple to use.

I have been super impressed with the capabilities of Gorgias, having the details of the customer order right in the same window saves SO much time.

This app has been a game changer for our company and has been working flawlessly. The value is enormous. It's also very well executed. I tell every entrepreneur I meet about it.

Can't say enough good things about Gorgias and their support! Really helpful when it comes to chatting through issues via their chat function and excellent aggregation of all the different ways our customers can reach us for support.

Ilija Kostic-Was excellent! Not only did he solve our issue, he was able to provide helpful information on what caused the issue and how to fix it.

Makes a seller / customer service lives' easier. :) Their rules are so interactive, lets you focus more on other tasks which really needs attention. And their customer support team is really awesome! It was already the second time Ilija Kostic has catered to my concerns, and she went above and beyond to help out. :) We so love Gorgias!

Bruh, Gorgias? Yes! Shopify + Gorgias = YES. Are you in need of Gorgias? YES! Should you consider something else for Shopify? NO.

I found this app to be super efficient with its macro intelligence and always found the needed help from the customer service!