Reseñas (704)

Calificación general
4,3
Recuentos por nivel de calificación
  • El 85% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 8% de las calificaciones son de 1 estrellas
Fecha de modificación: 11 de mayo de 2018

What is the most important part of business? The customer experience. And critical to the customer experience I keeping track of feedback, help requests, returns, etc. A lot of communications flying about in all various forms of media and channels.

Gorgias brings it all into a single pane of glass. Easy to aggregate, follow, assign, follow through and get things done for your customers. Our massive haul of 5 star ratings is due to our attitude and desire to help our customers. And Gorgias is the central tool that aids us in that endeavour.

Bravo!

Number 9 Fashion Studio
Australia
8 meses usando la aplicación
23 de abril de 2020

We love this application. It not only keeps our team organized and efficient, but keeps all the customers info right there for reference as you work through an service issue. The Gorgias team is super responsive and helpful. When we on-boarded with them, we received a one-on-one live tutorial where we could ask questions directly. They have been quick to respond to questions and helpful along the way! Would recommend!

Destira
Estados Unidos
8 meses usando la aplicación
20 de junio de 2017

I've tested out a few ticket systems and yours is by far the most simple to train employees on, and by far the most effective time vs money.

Quality Cage Crafters
Estados Unidos
8 meses usando la aplicación
22 de mayo de 2019

Pretty sweet. Their customer support has been great. The user interface isn't super beautiful but it's super functional. We've been able to integrate most of our customer communication channels into one platform.

Wildish
Estados Unidos
8 meses usando la aplicación
22 de abril de 2020

Gorgias makes keeping in touch with our customers so easy. It integrates with almost all of our channels, and the customer service is absolutely brilliant. Would highly highly recommend this app to anyone who is trying to tie up customer communications!

Sacla'
Reino Unido
8 meses usando la aplicación
24 de diciembre de 2020

I now have virtually my entire tech stack and customer communications run through Gorgias. Amazing App and Highly recommend it!

Chella
Estados Unidos
8 meses usando la aplicación
15 de septiembre de 2023

very good App, Service and Support-Team

Arktisquelle®
Alemania
8 meses usando la aplicación
Gorgias Inc. respondió 18 de septiembre de 2023

Thank you so much for your feedback, Arktisquelle! We really appreciate you taking the time to share your satisfaction with our helpdesk, and we are glad to hear our service met your expectations. :)

28 de julio de 2017

Very nice to have app to bring up your customer service to another level and great support, very fast and helpfull

Monkeyfabrik
España
8 meses usando la aplicación
3 de noviembre de 2021

Never miss customer correspondence again. Best service, fast to respond. Would highly recommend them to any store looking for a well-run service that flawlessly integrates with Shopify. Would give them 10 stars if I could.

Essentially Natural
Sudáfrica
8 meses usando la aplicación
18 de septiembre de 2019

I am working with Gorgias app since one year now and love every moment of it. The integration with Shopify, and all of our social media is saving us tons of time. On each ticket you can see the all customer information and loves the fact that you can snooze a ticket either before or after answering it! So if you tell a customer "let me take a look and I will follow with you in couple of day" You can snooze it for ever long you want and it comes back for you to follow with the customer. Wouldn't know how to work without it!

Onekid
Estados Unidos
8 meses usando la aplicación