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Great support team, quick to answer. Love the way it pulls in emails and FB chat (among other things)
We just changed to this app. Their customer service is prompt in assisting us with our concerns and providing resolutions.
It is always a pleasure to chat with and get help from the support team, both Aleksandra and Nikola. And the Gorgias software is a pleasure to work in.
Really great responsive customer service team! I highly recommend using Gorgias to ease and streamline customer service!
Fantastic app and fantastic support. The app is a game changer with all the automation and ease of use for my CS people. Support is great particularly during COVID time with good support to clients.
I have been using this app for a while and find it really efficient and has dramatically reduced my admin time.
It's the only Help Desk that I need! Good thing I found them first. I didn't need to look for an alternative.
Their support also answers very quickly!
I have had a great experience on my second try on getting Gorgias set up. The first time there were many issues. Amy Elenius reached out to me and has worked with me to get all my issues resolved and up and running. I look forward to growing my business by offering excellent customer service now that I have the perfect tool to do it. Thank you
Dear Team,
We're sorry to hear how you feel about your experience with Gorgias, and about everything you've stated.
We can assure you that we are committed to resolving these matters, and are sorry that you remain dissatisfied despite all our efforts and advice on the resolution of all the issues in question. We have addressed the ones you have been having by asking for more information which would immensely help our Advanced Tech Team investigate these queries further.
This being said, we'd be more than happy to have this worked on and sorted out for you as soon as we've been provided with the necessary pieces of information.
We're sincerely grateful for your patience and cooperation.
Infinitely better than Zendesk. Gorgias' automation is far more intelligent and truly allows you to cover all communication, turning your CS efforts into a real revenue-generating channel. Being able to report on revenue is a big one for CS too. Team are amazing. Thanks Lucas, Billy, Richard and Mustafa!
Gorgias team was very helpful whenever some issue came up. They would respond and provide for solution within 24hr without failure!