Reseñas (705)

Calificación general
4,3
Recuentos por nivel de calificación
  • El 85% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 8% de las calificaciones son de 1 estrellas
28 de octubre de 2019

Really great responsive customer service team! I highly recommend using Gorgias to ease and streamline customer service!

Mixology
Estados Unidos
6 meses usando la aplicación
23 de marzo de 2020

Fantastic app and fantastic support. The app is a game changer with all the automation and ease of use for my CS people. Support is great particularly during COVID time with good support to clients.

Petite Studio
Estados Unidos
6 meses usando la aplicación
4 de febrero de 2020

I have been using this app for a while and find it really efficient and has dramatically reduced my admin time.

Pretty Little Designs Pty Ltd
Australia
6 meses usando la aplicación
14 de abril de 2020

It's the only Help Desk that I need! Good thing I found them first. I didn't need to look for an alternative.

Their support also answers very quickly!

Consistent Home Delivery
Filipinas
6 meses usando la aplicación
Fecha de modificación: 16 de noviembre de 2022

I have had a great experience on my second try on getting Gorgias set up. The first time there were many issues. Amy Elenius reached out to me and has worked with me to get all my issues resolved and up and running. I look forward to growing my business by offering excellent customer service now that I have the perfect tool to do it. Thank you

Coastal Gifts Inc
Estados Unidos
6 meses usando la aplicación
Gorgias Inc. respondió 3 de octubre de 2022

Dear Team,

We're sorry to hear how you feel about your experience with Gorgias, and about everything you've stated.

We can assure you that we are committed to resolving these matters, and are sorry that you remain dissatisfied despite all our efforts and advice on the resolution of all the issues in question. We have addressed the ones you have been having by asking for more information which would immensely help our Advanced Tech Team investigate these queries further.

This being said, we'd be more than happy to have this worked on and sorted out for you as soon as we've been provided with the necessary pieces of information.

We're sincerely grateful for your patience and cooperation.

24 de julio de 2020

Infinitely better than Zendesk. Gorgias' automation is far more intelligent and truly allows you to cover all communication, turning your CS efforts into a real revenue-generating channel. Being able to report on revenue is a big one for CS too. Team are amazing. Thanks Lucas, Billy, Richard and Mustafa!

Abbott Lyon
Reino Unido
6 meses usando la aplicación
16 de marzo de 2020

Gorgias team was very helpful whenever some issue came up. They would respond and provide for solution within 24hr without failure!

Vitabrid US
Estados Unidos
6 meses usando la aplicación
30 de septiembre de 2019

Good app overall and support has been great as well. I typically get quick responses. I would recommend.

Genex Formulas
Estados Unidos
6 meses usando la aplicación
22 de enero de 2020

We've just started but has been good so far, our customer service team is already seeing an increase in the efficiency of their work.

JSHealth Vitamins Aus
Australia
6 meses usando la aplicación
11 de diciembre de 2017

Let me start by saying I wish I found this APP long time ago, it is by far the best and most reliable APP for customer service and tickets. We are getting 100-300 tickets per day and needed a solution that can work flawlessly with Shopify and here it is. On top of that the team behind the APP are amazing and very helpful and really make the whole experience amazing... I highly recommend this APP 5 Stars all the way.

Gethuddy
Estados Unidos
6 meses usando la aplicación