Gorgias

Very nice to have app to bring up your customer service to another level and great support, very fast and helpfull

I am working with Gorgias app since one year now and love every moment of it. The integration with Shopify, and all of our social media is saving us tons of time. On each ticket you can see the all customer information and loves the fact that you can snooze a ticket either before or after answering it! So if you tell a customer "let me take a look and I will follow with you in couple of day" You can snooze it for ever long you want and it comes back for you to follow with the customer. Wouldn't know how to work without it!

great app, my VA's know how to use it properly and their customer service team were very responsive :)

Gorgias is an absolutely brilliant app loaded with features and time saving functions. The support team is amazing and always helpful. They will help with just about anything. One of the best apps on shopify!

This app really is a lifesaver and it's so easy to use. Your customers will thank you for being that efficient and you'll thank yourself for being on track with everything!

I was able to get quick, responsive and detailed help when it came to adding integrations. Nikola helped SO much !!

We have had great support with the super easy setup and love all the features. It has cut the time we spend on customer service in 1/4 and increased our response time for our customers. So happy we found this!

Just started to using this app and its very userfriendly, simple and functional. Support team always ready to solve your problem. They are very helpful.

I have had only wonderful experiences with the Gorgias support team! They are just one chat bubble click away, and are always so kind and helpful. The assistance they offer is personalized and they are a pleasure to work with! It is so nice to have Gorgias Support on my team and one click away. :)

I've only been using this for 24 hours and I can already say three things:
1) the feature set is SPOT ON for what I need as a small business. Everything I need with no extra fluff.
2) As a former SaaS developer and product manager, I especially appreciate the UI/UX, as well as the open, integration-friendly architecture.
3) Support is TOP-NOTCH. Alex has already helped walk me through many things I needed help or recommendations on.

HIGHLY RECOMMENDED. Better than ZenDesk, FreshDesk, ...

Chris

https://arialattner.com