Gorgias: Helpdesk, Chat & FAQ

great app, my VA's know how to use it properly and their customer service team were very responsive :)

Too expensive. Tried it after Zendesk. PS A lot of fake positive reviews here.
Our company compared two apps between Gorgias and Reamaze. With this app you have to add high cost per ticket and include it's price for each order which male ROAS lower.
Both simple, but.

Looks like it's only for small shops and lazy entrepreneurs.

Do you need It when each facebook comment marked as ticket and closing your 750$ plan as quickly as comments under the popular meme.
Not even close to Enterprise level, for sure not for e-commerce if you want to cut the spends and make higher net margin. !!!!!
So, choose the systems and plugins, which not using pay-per-ticket plans. Reamaze or Zendesk.
Best of luck! These guys just make too high money on simple operations.
Have to be much less expensive.

Gorgias is an absolutely brilliant app loaded with features and time saving functions. The support team is amazing and always helpful. They will help with just about anything. One of the best apps on shopify!

This app really is a lifesaver and it's so easy to use. Your customers will thank you for being that efficient and you'll thank yourself for being on track with everything!

I was able to get quick, responsive and detailed help when it came to adding integrations. Nikola helped SO much !!

Nikola helped me with fixing rules in Gorgias. Thank you.

We have had great support with the super easy setup and love all the features. It has cut the time we spend on customer service in 1/4 and increased our response time for our customers. So happy we found this!

This is the most helpful helpdesk that I have seen. We have been looking since around 2010 for something to aggregate all of our information into one spot for customer service, and this is the first thing I have seen that came close to making the grade! Integrates a suprising amount of information while still leaving it clear to view quickly. Very excited about this product!!!!!

A great solution for the multiple ways for the different ways customers communicate with our store.

Previously the setup was opening multiple different apps and URLS which was hard to keep track of with the multiple members of team unsure who has done what.

With Gorgias we have only 1 inbox now for our emails, chats, socials, Trustpilot and we can be sure all communication is answered efficiently and tracked well.

The automatiions are also a time savee with good spam detection, macros for quick replies and rules to assign tags and statuses.

The personalised onboarding and support are great also.

Highly recommended product.

Just started to using this app and its very userfriendly, simple and functional. Support team always ready to solve your problem. They are very helpful.