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Our small (5 employees) company switched from Hubspot to Gorgias about two months ago and we're very satisfied. Our customer service rep is absolutely thrilled with how easy to use and intuitive Gorgias is. The integration with Shopify was seamless and far more helpful than what we received from Hubspot. I especially love having the customers' entire purchase/contact history right next to their message - it makes it far easier to prioritize VIP customers!! We had one issue last month and unfortunately had to wait over an hour for assistance (hence the four stars), but I was assured it was due to a high number of tickets that day.
On behalf of everyone at Gorgias, we'd like to thank you for taking the time to review the service you're receiving and for choosing us in the first place. We truly cherish it. We'll do our best to keep up that way and strive to become even better (and quicker) so that we can get that 5th ⭐️ from you and your team.
Great support, always kind and to the point. They are very responsive and help out with every question you throw at them.
Gorgias has streamlined our customer service responses. Their customer service team has always been very receptive to requests and helping me find solutions.
Gorgias was good, albeit limited at first however they have now released an update to the android app which causes it to no longer work. This renders the Gorgias platform useless.
I'd strongly recommend looking for another customer service ticketing option as when raising any faults with Gorgias they are simply ignored.
Great support team, quick to answer. Love the way it pulls in emails and FB chat (among other things)
We just changed to this app. Their customer service is prompt in assisting us with our concerns and providing resolutions.
It is always a pleasure to chat with and get help from the support team, both Aleksandra and Nikola. And the Gorgias software is a pleasure to work in.
Really great responsive customer service team! I highly recommend using Gorgias to ease and streamline customer service!
Fantastic app and fantastic support. The app is a game changer with all the automation and ease of use for my CS people. Support is great particularly during COVID time with good support to clients.
I have had only wonderful experiences with the Gorgias support team! They are just one chat bubble click away, and are always so kind and helpful. The assistance they offer is personalized and they are a pleasure to work with! It is so nice to have Gorgias Support on my team and one click away. :)