Gorgias

This is it! Have used Zendesk and tried others, but we really need a system that is simple, robust and integrates well with Shopify. Nothing comes close to Gorgias. After the first day, we skipped the trial and went to the paid version.

Highly recommended.

Excellent app! Easy to set up and use. Communication with our customers has been significantly improved and it's great to see how our agents are positively progressing month by month. Gorgias customer service is also excellent! There's no question they cannot answer. :) Would definitely recommend the app!

We just recently set-up Gorgias as our CRM. The set-up was easy and the ability to tag tickets makes sorting and viewing our emails incredibly easy. We're looking forward to increasing our efficiency by setting up rules, and macros to auto respond to our customer's most common requests.

This is the best customer service app that I ever used! the price is very high but worth it.
very recommend.!

Received the most amazing help this morning from Ognjen M, all my problems solved and was very patient with me.. can't thank you enough :)

First time user of this sort of app.
Just finding our feet now but the support team at Gorgias have been very willing to assist.
Cycology

Super helpful and responsive. Took about 24 hours to respond to an error I was having. The solution they gave fixed the issue.

Good so far. We have tried a number of different help desks and this has proved to be the one we like the most. We are still discovering how powerful it all is and don't use it to its full capacity, but I'm sure we will.

Gorgias has helped us increase our efficiency and improve customer service! And they have a fantastic support team, thank you Nikola!!!

Gorgias is an amazing support app.

It makes simple things but perfectly.

It allows us to automate most of our processes thanks to macros and integrations.