Reseñas (714)

Calificación general
4,2
Recuentos por nivel de calificación
  • El 84% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 9% de las calificaciones son de 1 estrellas
16 de abril de 2020

Upgrading to Gorgias from another helpdesk was one of the best things we've done. We'll be customers for life!

Beast & Buckle
Estados Unidos
2 meses usando la aplicación
22 de abril de 2020

Gorgias is great to help streamline our customers service needs. I am a bit of a novice so still getting the hang of it but their support team is always available via chat or for a call to help with any questions I may have

republicandogs
Estados Unidos
2 meses usando la aplicación
8 de diciembre de 2018

Epically easy to set up and everything integrates into one place. We have multiple brands and Gorgias enables us to talk to all of our customers through one platform. Integrates with shopify AND you can message back facebook, instagram and have chat. PLUS it's reliable. NONE of our emails have gotten lost which they had on another app we were previously using.

Saddle Shoppe
Estados Unidos
2 meses usando la aplicación
Fecha de modificación: 13 de agosto de 2020

Great customer service, and makes our customer service much easier to manage! GAME CHANGER Seriously love it so much

Bloody Buddy Cup
Estados Unidos
2 meses usando la aplicación
21 de abril de 2020

being able to tie customer service, chat and social contacts makes life easy when you have multiple people working in customer service.
Gorgias is still new to us but we are loving the integration straight into orders for returns and keeping track of notes etc.

RhythmSnowsports
Australia
2 meses usando la aplicación
19 de mayo de 2020

Meilleur helpdesk pour des PME/start-up e-commerce.

Bien que les features ne rivalisent pas encore assez avec celles proposées par Zendesk (sur le live-chat notamment), je note énormément de points positifs :

- Service-clients disponible
- Plusieurs intégrations très simples à mettre en place (shopify, recharge, aircall)
- tarification par nombre de tickets
- un outil très complet (macro, rules, ...

Franklin
Francia
2 meses usando la aplicación
9 de marzo de 2024

I'd like to express my positive experience with Gorgias' help desk app, which has proven to be a valuable asset for handling customer support on my Shopify store. Despite encountering a few initial bugs, the Gorgias team promptly addressed and resolved them, demonstrating their commitment to improving the overall user experience. While there's room for improvement in terms of support ...

Marbia Cosmetics
Reino Unido
2 meses usando la aplicación
Gorgias Inc. respondió 11 de marzo de 2024

Hi Marbia! 👋🏻
Thank you for sharing your positive experience with Gorgias! We're thrilled to hear that our helpdesk solution has been a valuable asset for your Shopify store. ...

10 de junio de 2020

I regret ever migrating from Re:Amaze. I cant comment on the software iteself because I cant get past the horrific customer support. Getting any help from Gorgias is like pulling teeth. They have zero regard for their customers time. STAY AWAY FROM GORGIAS IF YOU ARE GOING TO NEED ANY SUPPORT. And their support documentation is junk.

The Enhanced Male
Estados Unidos
2 meses usando la aplicación
8 de agosto de 2022

We're really enjoying Gorgias - the migration was super quick and smooth and the interface is very easy for out team to get to grips with. The reporting features and automated flows are a big bonus. Just waiting for Whatsapp integration to go live and then all our CS can run directly through Gorgias!

Roland Mouret
Reino Unido
2 meses usando la aplicación
4 de abril de 2018

The Gorgias team (special shout out to Aasif) has been super helpful in transitioning from ZenDesk. We weren't initially looking for a new CRM, but attended a talk where Romain, the CEO, was a panelist - we were really impressed with the way they approach Customer Support, so we decided to do some research into their platform. After performing a trial, we decided that Gorgias was much better for ...

Oru Kayak
Estados Unidos
2 meses usando la aplicación