Gorgias , 692 reseñas
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Gorgias has helped us increase our efficiency and improve customer service! And they have a fantastic support team, thank you Nikola!!!
Gorgias is an amazing support app.
It makes simple things but perfectly.
It allows us to automate most of our processes thanks to macros and integrations.
After 13 years with Nexternal, we migrated to Shopify Advanced recently. There were a great many reasons for the migration but lack of a CRM for Nexternal was very high on my list as our customer service were having to cross-reference information in about 5 different places which was inefficient and error-prone. I tried out Gorgias because of the integrations and good reviews on the support, then rolled it out to staff prior to our migration, then shifted over completely with the migration. I've been very happy with it across the board. It's made our lives much simpler and we are able to access all incoming questions whether from Facebook, Shopify, email or chat all in one place. We can share things much more efficiently. Romain is terrific, response times on all questions are lightning fast, and it's not just about getting an answer - things actually get modified or fixed right away. Excellent tool that works great for my business.
Easy to use and great integrations. Developers listen to users and make changes/take suggestions. Staff is super helpful! It has room to grow, but I'm confident in their vision!
Awesome customer service. I was having trouble with getting emails and customer support was amazing, haven't had the chance to do anything else yet but am confident it will perform as it should
Great Customer Service! This is integration is fantastic for Shopify. We were using another application, but have had a better experience and more features with a better cost.
Horrible customer support. This is very strange because this is a customer support app, but it looks like they have to work more on improving their support!
Hey there team,
Thank you for the feedback!
I checked your records with us and see that you mentioned that you submitted some questions that never received a reply, but I wasn't able to find any question that was left unanswered, I apologize.
If you find any we missed, please let our agents know - I see you're chatting with us currently, so the agent handling your ticket can re-send any messages you might have missed and reply to any questions we might have overlooked from our side.
Thank you so much for your patience with us, have a wonderful rest of your day!
they have terrible customer support. they never online to answer you requests
Had an issue with email and Emilija was great with assisting me. She emailed me daily to give me an update and didn't stop until it was corrected.
Terrible!! I thougth is will be a solution for my business and now it becomes hell. I changed my local phone number for Gorgias phone number and the service does not work at all. Calls appear randomly on different team member's screens, they don't ring sometimes, team members cannot recieve the calls despite they are connected on line...massive Dissaster on Christmas season!!!!!!!! lots of sales lost. The worst of it is the response from Gorgias. I understand problems can happen but I contacted the person who sold me product no answer, I contacted my account mananger no solution, I contacted the technical team...only apologies and no answer to my questions about company address for all my time and sales lost and it is like they ignore the questions....DO NOT BUY FROM THEM!!!!!!!!!!!!!!!!!!!!!! I am still having problems with my phone line...