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Having had the opportunity to interact with Gorgias ‑ Helpdesk & Live Chat, I can confidently say that it stands out in the crowded realm of customer service tools. The interface is seamless and intuitive, ensuring even the least tech-savvy users can navigate and make the most of its features.
What's particularly impressive is their support team. They’re not just helpful, they’re proactive. Whenever I had questions or faced any issues, they were there with quick, detailed instructions, making the entire process a breeze. This reflects the company’s commitment to user satisfaction.
All in all, for anyone considering a robust helpdesk and live chat solution, Gorgias is a top contender that should not be overlooked.
Highly recommended!
Gorgias for the win! 🏆
We couldn't be happier to hear about the experience you've had with us, Team. That's exactly what we're all about - an AMAZING platform with an UNPARALLELED Support Team. We'll do our best to keep up that way and to carry on providing great service to you and all the Gorgians out there!
💛
A great solution for the multiple ways for the different ways customers communicate with our store.
Previously the setup was opening multiple different apps and URLS which was hard to keep track of with the multiple members of team unsure who has done what.
With Gorgias we have only 1 inbox now for our emails, chats, socials, Trustpilot and we can be sure all communication is answered efficiently and tracked well.
The automatiions are also a time savee with good spam detection, macros for quick replies and rules to assign tags and statuses.
The personalised onboarding and support are great also.
Highly recommended product.
🌟 Thank you for your glowing review! 🌟
A single place that covers all your channels, automation features, and personalized support is what we're all about, and we're delighted that you've found them valuable.
Your recommendation means a lot to us, and we're here anytime you need assistance or have more feedback to share.
Cheers to smoother operations with Gorgias! 🚀
My team made the switch from Kustomer to Gorgias last year and are very pleased - the increase in speed is phenomenal and the platform serves as a one-stop shop for our various integrations. I wish there was a more robust reporting system and that different features of Gorgias were more readily able to be automated.
Hi Sheertex team!
Thank you for sharing your feedback with us! We're thrilled that you've experienced a significant speed boost with Gorgias and found our platform beneficial for your integrations. We value your input on reporting and automation, and we're actively working to enhance these areas to better meet your needs. Your satisfaction is our priority. 🚀✨
Quick response, lots of helpful information and links provided by operator.
Thank you for your kind words, Ourself! 🙏
We're delighted to hear that you found our response quick and the information provided was helpful. We know the importance of having a reliable support system and we are glad we meet your expectations! 💛
We recently had an amazing experience with Gorgias! Their platform was incredibly user-friendly and efficient, making it easy to manage customer support needs. The team behind Gorgias was knowledgeable and helpful, providing great service whenever we needed assistance. We were impressed with how seamless the entire process was, from getting started with the platform to resolving any issues that came up. We would highly recommend Gorgias to anyone looking for a top-notch customer support solution. Thank you so much for all your help!
Fantastic! ✨
Anytime, Team! What an honor to hear that you found both our Team and our platform to be truly great. We'll do our best to continue to live up to your lovely impression of us.
Feel free to contact us whenever you need our help or have questions for us, we'll be more than happy to assist you. 🤗
Great app, easy to use...their customer service is second to none and they are always quick to get back to us and keep us in the know of upcoming/planned updates and any issues/steps being taken to fix them
What an honour to receive such an appraisal, Team! 🙏
We're so thrilled to learn that your journey with us has been smooth so far. Please rest assured we are dedicated to ensuring you have a seamless experience, and it's feedback like yours that keeps us motivated.
Thank you so much on behalf of everyone here at Gorgias! 🤗
This app has made our life a lot easier with automations and was pretty easy to set up. Customer service is very prompt and helpful!
Short and sweet! 😊
We're truly flattered when we receive a confirmation that our hard work really pays off. We'll make sure to keep up the good work and make your life even easier. 🙏
Marijana was courteous and professional. She responded with detail and explained things in a way I could understand! I very much appreciate excellent service!
Hi Primal Kitchen Team,
Thank you so much for taking the time to share your lovely feedback about your experience with us! 🌟
Your kind words warm our hearts and brighten our day! We are thrilled to hear that Marijana provided courteous and professional service, going the extra mile to ensure you felt well-informed and at ease. It's our mission to deliver excellence, and it brings us immense joy to know that we succeeded in meeting your expectations. 🍀
It works fine! This is the third helpdesk app I worked with and I’m very pleased. It is deeply integrated with Shopify so you can do a lot from the help desk app, makes it great to work with. Also works fine with the Shopify contact form which was not the case with the earlier helpdesk apps. Great customer support.
Thank you, team! 🙏
That's exactly what we strive to achieve and we are glad to learn that our efforts are reflecting that. Our Support Team is available 24/7, and they're always ready and more than happy to help with any query you may have. We hope you continue to enjoy Gorgias for many more years to come. 💛
Gorgias has an awesome integration with Shopify. It should be the go-to solution for CRM/tickets.
Thanks a bunch for the awesome recommendation, Tmat Team! We're so thrilled to have you on board. We'll make sure to keep up the good work, and to keep the vibe high. 🌟