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We are really happy with Gorgias as it solves a major problem for us. We have 2 shopping carts in Shopify and setting up two more. We have email, live chat, Facebook and our recurring order app. You can just imagine how chaotic is was for our 2 customer service team members to open multiple stores and carts to help customers. While one was working on emails and the other taking calls they were working on the same customer half of the time. We were planning on hiring another person. With Gorgias we work more efficiently, saving time and money. Gorgias is easy to install and simple to use. Thank you for reducing the challenges we were having with such a simple solution. We love your customer support as well. https://www.Invigor8Diet.com
Best all in one support platform on Shopify.
Easy to set up and use, great customer service. The app is very developer friendly.
It's a must have.
Incredibly easy setup. Very intuitive to setup and use. Integration with Shopify is seamless and makes responding to tickets efficient and easy!
I regret ever migrating from Re:Amaze. I cant comment on the software iteself because I cant get past the horrific customer support. Getting any help from Gorgias is like pulling teeth. They have zero regard for their customers time. STAY AWAY FROM GORGIAS IF YOU ARE GOING TO NEED ANY SUPPORT. And their support documentation is junk.
they say on the highest plan they will have someone dedicated to your account and that's a bologna , getting someone to get us up and running and help us design the campaigns is a task, we are still waiting for that dedicated rep who was supposed to help us 2 months ago. Software is good but promises are a joke.
Gorgias' team provides great support. They answer the questions on chat within minutes and if that is not enough they jump on Google calls to help. Zoran was of great help on the call.
Great customer service very nice right on the job Thanks
Incredible support & customer service. Turned out that I was looking for something geared towards mobile devices, but if you're looking for desktop / web app, Gorgias is the way to go... it wasn't for me, but the support alone warranted a 5-star review.
Integrated easily with my gmail account and the chat was easily implemented onto my store. The best part is the customers details are displayed during chat
This app smells scammy all over the place. Used it for a while, but it got to complex. Then trying to get out, is not easy. No delete account button, and you need to chat with them. And how is that going? Not good at all, since they are stalling,... stalling.... stalling....
Hey there team,
Hope you're doing well, thank you for the feedback!
I'm so sorry to hear you found Gorgias too complex, we have a bunch of resources to help you get used to Gorgias and office calls available to go over certain functions to help with the more complex parts, I'm sorry if they weren't prominent or helpful enough - we're happy to learn.
As for cancelling your account, all you need to do is write to us and fill out the cancellation form and that's it - our Billing team will get back to you within 24 hours with the cancellation confirmation.
I see you wrote in on Saturday afternoon when we have extremely limited support, which is why the cancellation took a little longer, but I see it was processed on Sunday morning, 18 hours later - we hope to see you back at Gorgias again one day!
Thank you for your feedback once again, we're always working on getting back to you faster and improving our processes, so it's good to have in mind that the cancellation procedure could be faster.
All the best for you and your team going forward!