Reseñas (701)
Refinar
-
Por calificación
So far so good, we are fledgling users of the system with our new Shopify store. Support helpdesk is always on the case - great service. However some of zee translations in zee system are a leetle bit French.
edit:
Used to be free but suddenly changed to a subscription of $30 a month for the standard plan. And that's only for 600 tickets - their basic plan. When enquiring they said they sent out emails, which I never received. I went back to check as I have a specific email just for shopify apps in this store - then they assumed and said the email just got 'lost'. Good that they let me cancel the subscription without paying for something I was never notified about.
----
CEO reached out to me promptly and helped with removing Gorgias from mobile. Rating changed to 5 while I see how this goes. Will be trialling it out as I installed it thinking it would be a great app.
----
The chat integration part of the app is not compatible with certain iPhones and had been having conflicting issues with other apps. This led to customers being unable to close the chat once opened on mobile view and instead would just close my shop. Since it was urgent, I asked them if it's possible to turn it off for mobile but their lack of English skills was evident by their responses which had nothing to do what I was asking for. I asked 3 questions and they only answered what they wanted to answer. Furthermore, they took their time responding even though I let them know it was urgent and it got to the point where their staff was incredibly rude, condescending and unhelpful about helping me uninstall the code. Very frustrating.
If you know how to navigate this enough, it will be a treasure specially with the price :) I just hope there will be live chats in whatever plans you have
Thank you for your feedback, Team. 🙏
It's truly great to hear that you're pleased with us. Your suggestions are vital to us, as they allow us to further improve your journey. This being said, we'll be relaying your remark internally and we promise that we'll do our best to keep up the good work and earn that fifth ⭐️ from you.
Thank you!
Very bad application and service. We sent an email to their billing department and we did not get a response on the unsubscription. Also very difficult to use compared to Helpscout. I do not recommend it at all.
They made a reply and said that it is unsubscribed. However, IT IS NOT!!!!! I still see my credit card details and can login to my account. What is going on with you guys and why you made it incredibly difficult to cancel?
We appreciate you taking the time to share your feedback, and for bringing this to our attention, Team.
Having spoken to our Billing Team, we can confirm that your subscription was fully canceled and that the confirmation was sent your way.
Your opinion is of utmost importance to us, and please be assured your feedback has been shared internally so that we can take steps to improve the cancellation process.
We're sincerely grateful for your patience and understanding throughout this entire time. 🙏
Update:
Dear Team, thank you for getting back to us.
We have just sent you another email double-confirming that your subscription with us has ended and we provided some additional information, as well.
Once again, we highly appreciate your cooperation, patience, and understanding. 🙏
Software only works when an order comes in through the 'online store.' It does NOT integrate with external sales channels. DO NOT ADD THIS APP IF YOU SELL ON AMAZON, WALMART, EBAY, or ANY other external sales channel. It will not work.
We use this app for email support and chat. We've tried a few different ones and Gorgias is probably the best. It's still missing some functionality though. To be completely honest, it seems as though the company is in growth mode and more focused on fundraising/growth than appeasing it's existing customer base. Feedback and response times on slower than average when compared to other apps, but I would still recommend this app.
Nikola Dimic provided excellent support yesterday!! But it can be difficult to get a hold of the customer success or live chat help sometimes
So far so good. Moved from Zendesk Chat to this and it's been quite a simple migration and looking forward to using all the features
Werkt super makkelijk! Je krijgt snelle reactie vanuit de klantenservice van Gorgias bij een probleem. We werken met meerdere webshops samen via dit platform. Intergratie met ander social platform heel handig! De app verbeterd zich elke keer weer!
Switching back to zendesk. The sales team did not honor their commitment. We were paying around 700 a month and came to an agreement but the team backed off. If they cannot commit to a sales agreement, I wouldn't expect them to commit to being easy to work with.