Reseñas (712)

Calificación general
4,2
Recuentos por nivel de calificación
  • El 84% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 1% de las calificaciones son de 3 estrellas
  • El 1% de las calificaciones son de 2 estrellas
  • El 9% de las calificaciones son de 1 estrellas
10 de diciembre de 2024

Love gorgias, makes customer service seamless and easy!

Joaquin was very helpful with providing instructions for the domain verification, as we were experiencing issues with this. Cannot thank Joaquin enough for being so helpful!

BYCHARI
Estados Unidos
Más de 4 años usando la aplicación
Gorgias Inc. respondió 12 de diciembre de 2024

Hi Sophie,
Thank you so much for your kind words! 🌟
We're thrilled to hear that Gorgias has made customer service seamless and easy for you. Joaquin will be delighted to know ...

17 de diciembre de 2024

Great onboarding and customer support. Very useful to organise and automate customer support tickets. 'Convert' is going to be very interesting too for boosting CVR and AOV.

HILTS
Canadá
3 meses usando la aplicación
Gorgias Inc. respondió 18 de diciembre de 2024

Hi Team Hilts!
Thank you for your kind words and for taking the time to share your experience! We're thrilled to hear that our onboarding process and customer support have ...

9 de febrero de 2025

Fantastic application and support.

LOBOCKI
Australia
Alrededor de 1 mes usando la aplicación
Gorgias Inc. respondió 11 de febrero de 2025

You are so kind, Team Lobocki! Thank you for sharing your feedback - We're glad you're loving the platform and our support.
Let us know if you ever need anything! ⭐️

14 de octubre de 2024

The HelpDesk | Customer Support app has been a game-changer for my Shopify store! Managing customer inquiries used to be a challenge, especially with limited team capacity, but this app streamlined everything.

neuraband
Estados Unidos
2 meses usando la aplicación
Gorgias Inc. respondió 17 de octubre de 2024

Thank you so much for the fantastic review!
We're thrilled to hear that our platform has made managing customer inquiries easier for your Shopify store. We're here to keep ...

12 de septiembre de 2024

After testing the app thoroughly, I have found that while there are some limitations, it's still a great app overall. I highly recommend it due to its intuitive and easy-to-use interface, as well as the great customer support Gorgias provides!

Customflags.com
Estados Unidos
28 días usando la aplicación
Gorgias Inc. respondió 16 de septiembre de 2024

Dear Team,

Thank you so much for taking the time to provide such detailed feedback! We’re delighted to hear that you find our app intuitive and easy to use, and that our ...

Fecha de modificación: 12 de junio de 2024

I must've played the customer experience roulette and lost. I have been trying to add phone service to my current subscription and had some questions about setup, but the level of support experience that I'm getting does not reflect the positive reviews here. Since when do you have to follow up to your own questions? I'm very disappointed.

Edit: I had a feeling that this was an isolated case, but ...

SewHungryhippie
Estados Unidos
Casi 2 años usando la aplicación
Gorgias Inc. respondió 12 de junio de 2024

Hello, Team.

We highly appreciate you taking the time to share your experience, and we regret to know about the distress you’ve encountered.

The support you received ...

16 de abril de 2024

The team at Gorgias is incredibly transparent and open to feedback, as they tailor their strategic plan and developments around the needs of their clientele. Since we switched to Gorgias at the beginning of 2021, we've been through large changes in ticket volume and the size of our support team has varied. Gorgias has been a stable platform for us throughout those changes and the flexibility and ...

Rumpl
Estados Unidos
Más de 3 años usando la aplicación
Gorgias Inc. respondió 18 de abril de 2024

Dear Rumpl Team,

Thank you so much for taking the time to share your positive experiences with Gorgias. 🙏

We are thrilled to hear how our platform has supported your Team ...

12 de abril de 2024

We have been very happy with Gorgias app for Shopify. I'm excited to implement some of the newer AI features. I've had Gorgias for over two years now and rarely have issues. Their customer service is on it if there are.

Tour Striker Inc
Estados Unidos
Casi 3 años usando la aplicación
Gorgias Inc. respondió 15 de abril de 2024

Dear Tour Striker Crew,

Thank you so much for your kind words and for taking the time to share your experience with us! We’re thrilled to hear that you’ve been satisfied with ...

7 de mayo de 2024

The Gorgias Support is amazing, always here to help and try to find all the possible solution to help us.

All the features proposed by Gorgias are user-friendly and easy to use.

© 2024 Charriol
Suiza
Casi 2 años usando la aplicación
Gorgias Inc. respondió 8 de mayo de 2024

Thank you so much for your kind words, Team! 🙏

We're thrilled to hear that you've had such a positive experience with our Support team and our platform's features, as well. ...

19 de marzo de 2024

The customer service at Gorgias is fabulous, it's a game changer for start ups that has the ability to scale up too. The best part is, they are always on hand to solve any issues and honestly speaking we didn't have any but the account rep really helps you make the most of tips and tricks like macros and automation which saves us so much time as a small team

Total XP
Reino Unido
Más de 2 años usando la aplicación
Gorgias Inc. respondió 21 de marzo de 2024

Thank you for your wonderful review!

We're pleased to hear that you find Gorgias to be a game changer and appreciate our ability to scale up as your business grows.

It's ...