Gorgias ‑ Support & Live Chat , 690 avis
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If you know how to navigate this enough, it will be a treasure specially with the price :) I just hope there will be live chats in whatever plans you have
Thank you for your feedback, Team. 🙏
It's truly great to hear that you're pleased with us. Your suggestions are vital to us, as they allow us to further improve your journey. This being said, we'll be relaying your remark internally and we promise that we'll do our best to keep up the good work and earn that fifth ⭐️ from you.
Thank you!
Great experience joining Gorgias, Eryn our onboarding manager it's amazing! Providing all the support we need for this migration.
We're very pleased to hear that we are ticking all of your boxes, Team. We couldn't possibly be prouder of our stunning Eryn and her entire Team. We will do our best to keep the service up to these standards, and to live up to your first impression about us. 🙏
We downloaded and set everything up losing our whatsapp history in the process - the app is good but we would still need to go outside of the app to manage facebook group comments and others areas such as whatsapp ony being able to reply within 24 hours which doesnt work for us over the weekends - regrettably will need to find another solution
Thank you for your feedback, Team. We truly appreciate it. 🙏
We've actually got some really good news for you. From 17th July, you'll be able to open or continue a WhatsApp conversation without worrying about the timeframe!
Please make sure to check your mailbox as you'll find an email including more details on what we've got in store for you and everyone using our WhatsApp integration.
Thank you so much for bearing with us while we improve! 🤗
Great if you like $500+ a month. It is not $60 as advertised.
Hi, Brandon! We sincerely apologize for the inconvenience you faced while trying to find the advertised price on your Gorgias account. This is the price for our Basic plan and is currently available on all accounts. It has never been our intention to cause confusion since we aim to provide a reliable and transparent service. We have just messaged you privately so we can go over this in depth. Your feedback is highly valued, and we are open to hearing your thoughts at any time!
Great start to using Gorgias. Starting with the $10 plan, limited to 50 tickets. Set up was easy and spam messages or instant closes don't count towards overall ticket count, so you can get a lot of real tickets through in that amount. Very organized within the dashboard, easy to manage support tickets.
Hi, Siam Blades Team!
Thank you so much for your positive review! 😊
We're delighted to hear you found our $10 plan valuable and that the setup was easy! Your feedback motivates us to continue improving our services to meet your needs.
If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to support you on your journey with Gorgias. Thanks again for choosing us! ⭐️
If I were to give this a rating at the beginning of the trial it might have been lower stars but they were able to let us try it out for a little longer due to some glitches and learning curve. Being a startup app I can imagine the obstacles they faced. That being said they were very attentive and fixed problems fairly quick. They were understanding and patient in dealing with our agents get use to their product.
Their Seamless integration allowed us to get into using the app fairly quickly. Romain walked us through the app and showed us the basic functions that we would use on a daily bases. He continued even till this day to be readily available to help us and answer questions.
The app functionality is a great and tied all our customer service channels all in one place without any problem. The order lookup and merge is a great feature as well as on the spot account and order changes.
Setting rules can be a little tricky but they are there to help and guide you through the process. If you have a little patience you can do a lot with the rules. There are endless possibilities to make automation customized for your needs.
The price is great, you can't beat for what they offer I just hope they don't raise the price too much. Regardless probably still worth it.
I highly recommend this app if you are trying to organize your customer service channels and prepare to scale your business. Keep up the great work guys, you truly care about your product and customers.
Gorgias is helping us streamline our workflow and make responding to existing customers and new customers faster and easier than ever before. By creating a new "ticket" for each new conversation it helps ensure that our customers correspondence doesn't go left unanswered and is helping us improve our customer service relationships.
On the surface Gorgias is a much improved messaging / email service, but dig a little deeper and you'll see that the Gorgias team has spent a lot of time and effort in developing a platform that has incredibly value tools that can make our jobs easier. A wide range of integrations allow the platform to be expanded to include chat, Facebook messenger, multiple email accounts, phone tickets and much more.
If you are looking for a way to minimize the clutter in your inbox and the numerous other customer service options out there I would take a close look at Gorgias. We're really excited to continue to learn more about this project and support it as it continues to improve on an already great app.
We love using Gorgias. It is very seamless to use, beautiful, fast and the customer support is incredible. We were using another customer support platform for a few years and it never changed or improved at all. Gorgias constantly adds new features and integrations.
We have been with Gorgias for quite some time now and it has really helped streamline all of our Customer Service into one fantastic system. We have remote workers around the United States and it really keeps things organized. The Shopify integration keeps getting better and better. Thanks for all you do!
Great service from Ilija Kostic, really helped us solve the issues we had in record time! Great job guys!