Avis (705)

Note globale
4,3
Nombre d’avis par note
  • 85 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 8 % des avis sont des avis à 1 étoiles
23 septembre 2022

I use this app daily for multiple uses within our company. The app has even introduced new special features that make it all the more worthwhile. The support team is just an added bonus as they are always prompt and efficient in addressing my needs.

Style Edit
États-Unis
Presque 3 ans d’utilisation de l’application
22 novembre 2019

Hands down the best customer support app for Shopify owners. I've used Helpscout, Zendesk and Desk.com and Gorgias beats them all. You can tell that they were built from the ground up for Shopify.

Ballsy
États-Unis
Presque 3 ans d’utilisation de l’application
24 avril 2020

The tool + integration with Shopify is great and the support Gorgias offers has been really supportive, especially through COVID-19. Highly Recommend.

Copper Cow Coffee
États-Unis
Presque 3 ans d’utilisation de l’application
28 juin 2023

We're a small company with only two CS agents. We've been on Gorgias for a few years now and recently switched our Voice service to their native VOIP solution, switching AWAY from Aircall. It was a great decision. Aircall was very difficult to work with, prone to hacking, and had pretty bad overall service. Gorgias has been great. Not only is the voice solution easier to use, but it also integrates SMS very cleanly, and Gorgias customer service is fantastic. Their porting team got our numbers ported over within mere days. Two thumbs up.

Meghan Fabulous
États-Unis
Presque 3 ans d’utilisation de l’application
Gorgias Inc. a répondu 29 juin 2023

We're so chuffed to hear that you find our service to be worthy of these shiny 5 stars from the very start. 🙏 Thanks a bunch for taking the time to post a review about the experience you've had with us so far. We'll do our best to continue to provide you with the same level of service and raise the bar even higher. ⭐️

P.S. Your Gorgias Crew is sending lots of love to your Fabulous Duo! 💛

4 mars 2020

Great app and wonderful customer service. They always reply promptly to solve our question. Very helpful~

Pretty Neat Creative
Singapour
Plus de 2 ans d’utilisation de l’application
19 juin 2023

Customer service through Gorgias is very responsive and they always have a solution. They also encourage feedback and I have seen the implementation of feedback given on multiple occasions.

millyandcoup
Australie
Plus de 2 ans d’utilisation de l’application
Gorgias Inc. a répondu 20 juin 2023

That's surely what we're all about - an amazing platform and the Greatest Support Team. Thanks for confirming that we've achieved that, we truly appreciate it. 🤗

28 mars 2023

Their team has been providing support and assistance ,and responding to questions in a timely manner. Then will also consider our actual usage when handing over more features to us!

thatskyshop
États-Unis
Plus de 2 ans d’utilisation de l’application
Gorgias Inc. a répondu 28 mars 2023

We truly appreciate you taking the time to write this review, Team! 🙏 We’d like to ensure that you’re provided with the best experience we can offer, so if there’s anything that we can do, your Gorgias Crew will always be there to save the day. 🤗

22 mai 2023

Customer support was top-notch! They gave solutions to the problems we're experiencing. Keep up the amazing job!

TopFoxx
États-Unis
Plus de 2 ans d’utilisation de l’application
Gorgias Inc. a répondu 24 mai 2023

So thrilled to hear that you had such a lovely experience with us, Team! 💜 We'll surely keep up the good work and become even better! 🙏

Modifié le 3 avril 2019

I have loved my experience with Gorgias so far. I've used MANY helpdesks with MANY bells and whistles and I'm really excited about my decision to go with Gorgias. The interface is simple. Everything is condensed into one place. Integration took 5 minutes (which is truly unheard of) and the customer experience is exceptional. I've been working with (harassing) Aasif for the last few months and he is always kind, down to earth, and more than willing to help. He is there for technical support as well as general e-comm advice and for me, that was a key differentiator. I never felt like my experience was overly salesy- it always felt friend to friend. Gorgias is continuing to innovate and push the boundaries and I'm excited to see how we scale with them.

shop-prima
États-Unis
Plus de 2 ans d’utilisation de l’application
10 juin 2020

Gorgias is very efficient in terms of organizing customer tickets, and their support desk is helpful and will respond promptly!

Hija de tu Madre
États-Unis
Plus de 2 ans d’utilisation de l’application