Note globale
4,4
Nombre d’avis par note
  • 86 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 7 % des avis sont des avis à 1 étoiles
4 février 2024

Nikola helped me with fixing rules in Gorgias. Thank you.

Ela & Earth
Australie
7 mois d’utilisation de l’application
Gorgias Inc. a répondu 6 février 2024

Hi Ela & Earth! You're so kind! 🫶🏻
Happy to hear that you are satisfied with your support experience!
If you need further assistance, we're one message away.

3 janvier 2024

Gorgias has an awesome integration with Shopify. It should be the go-to solution for CRM/tickets.

Tmat
États-Unis
7 jours d’utilisation de l’application
Gorgias Inc. a répondu 5 janvier 2024

Thanks a bunch for the awesome recommendation, Tmat Team! We're so thrilled to have you on board. We'll make sure to keep up the good work, and to keep the vibe high. 🌟

6 décembre 2023

The absolute best eComm helpdesk backed by an incredible support team! Working with Gorgias and their team of experts is nothing short of wonderful!

Fuel Meals
États-Unis
Environ un mois d’utilisation de l’application
Gorgias Inc. a répondu 8 décembre 2023

We're over 🌙 to hear about your swift and seamless experience with us, Team!

High fives for the amazing journey with our Support Team - for their immediate assistance and lightning-fast response. Going above and beyond is just how we roll, and we're thrilled to have been able to live up to your expectations.

Thanks a bunch for your kind words, and here's to more hassle-free moments with Gorgias! 🌟

13 octobre 2023

Great app, easy to use...their customer service is second to none and they are always quick to get back to us and keep us in the know of upcoming/planned updates and any issues/steps being taken to fix them

EngagePickleball
États-Unis
12 mois d’utilisation de l’application
Gorgias Inc. a répondu 17 octobre 2023

What an honour to receive such an appraisal, Team! 🙏

We're so thrilled to learn that your journey with us has been smooth so far. Please rest assured we are dedicated to ensuring you have a seamless experience, and it's feedback like yours that keeps us motivated.

Thank you so much on behalf of everyone here at Gorgias! 🤗

26 octobre 2023

Really want to like this app given all the previous great reviews, but we are struggling with it.
#1 - We use it for the most basic task: centralizing our e-mail helpdesk. But so far, we have run into issues with emails not syncing between GMail & Gorgias, we can't see replies that we sent via Gorgias in GMail which makes the experience super confusing because we cannot easily tell what we have replied to vs. not etc.
#2 - I am sure the issues can be worked through, but what makes is even more challenging is that it is impossible to get on a support call and show the issues we are running into & get quick help making sure our setup is correct. Everything happens over chat. And while the team is fairly responsive over chat, most of the issues we are running into are complex enough that it feels like we are not getting anything resolved. For a helpdesk app, it is very disappointing that we cannot get the help we need to be successful. The schedule a help call calendar is booked 2 weeks out.
#3 - The worst is even once we have a chat going with their team, the chat window disappears on its own and once you are out of the chat, there is no way to get back to it!

Airthreads
États-Unis
Environ un mois d’utilisation de l’application
Gorgias Inc. a répondu 30 octobre 2023

Hello, Team.

We truly appreciate you taking the time to share your thoughts. 🙏

We're absolutely sorry to learn about the issues you're experiencing. That is definitely not the level of service that we intend to provide.

We can confirm that one of our team members has reached out to you to address all the aforementioned points and to make sure to schedule a meeting with you at your earliest convenience.

Thank you for being honest and for sharing your experience. We will do our best to make things right for you. 🙏

30 novembre 2023

STAY AWAY - They have Zero support and will pass you from person to person. There is zero on-boarding help and no one will pick up a phone to call you. You can only manage Facebook, IG, Tik Tok and email. It's not the be all end all like they make it out to be. For a company that sells efficiency and service they have NONE.

In three days I think I recevied emails from 6 different people and not one of them knew anything! All they want to do is sell you there service and none of them know anything about what they are selling. I have emails from them saying "I know nothing on how to set it up, but it really great" How the heck you know it's great if you don't know how it works?

Total waste of my time and energy trying to make this stupid thing work. I'll find something better with time.

Toltrazuril Shop
États-Unis
2 jours d’utilisation de l’application
Gorgias Inc. a répondu 4 décembre 2023

Hello, Team.

We are sincerely sorry to hear about your impressions, and we can assure you that it is far from our intention to leave you feeling like that, and cause such disappointment when the truth is quite the opposite.

Please rest assured that our platform offers a plethora of other features in addition to the ones you mentioned, and our dedicated teams are tirelessly working on introducing even more functionalities.

With that in mind, we will be reaching out in private to gather more details about your case, and do our very best to assist you, turning this experience around.

21 septembre 2023

We are overall very happy with Gorgias and all the features it offers. The support team is quick and easy to work with and always answers our questions in a timely manner :) There are many features we enjoy about this platform!

Big Barker
États-Unis
Presque 4 ans d’utilisation de l’application
Gorgias Inc. a répondu 27 septembre 2023

That's fantastic to hear, Big Barker Team!

We're more than thrilled to know that you've been having such a great experience with us. Clear explanations and understanding of your queries are our top priority, and it's awesome to hear that we're doing a good job.

If you ever need more assistance, you know where to find us. 🙏

11 septembre 2023

A great solution for the multiple ways for the different ways customers communicate with our store.

Previously the setup was opening multiple different apps and URLS which was hard to keep track of with the multiple members of team unsure who has done what.

With Gorgias we have only 1 inbox now for our emails, chats, socials, Trustpilot and we can be sure all communication is answered efficiently and tracked well.

The automatiions are also a time savee with good spam detection, macros for quick replies and rules to assign tags and statuses.

The personalised onboarding and support are great also.

Highly recommended product.

The Fine Bedding Company
Royaume-Uni
7 mois d’utilisation de l’application
Gorgias Inc. a répondu 18 septembre 2023

🌟 Thank you for your glowing review! 🌟

A single place that covers all your channels, automation features, and personalized support is what we're all about, and we're delighted that you've found them valuable.
Your recommendation means a lot to us, and we're here anytime you need assistance or have more feedback to share.

Cheers to smoother operations with Gorgias! 🚀

3 octobre 2023

The features of this app make it so easy to interact with customers and I was really impressed with the onboarding process. Jami was amazing. She walked me through the app features that she felt would best meet the needs of my business. This was very impressive and showed that she had taken the time to learn about my website and my brand. The app itself is just as amazing. Gorgias makes things really user-friendly with the toggle on and off feature. I have not taken the time to explore all of the features but it seems to me Gorgias has provided a one stop shop for all things customer service.

Nifty Wigs
États-Unis
6 jours d’utilisation de l’application
Gorgias Inc. a répondu 9 octobre 2023

Hi Nifty Wigs team!
Thanks for the awesome review! We loved being of service to you and are happy to hear that the app is fulfilling your needs. We count ourselves lucky for customers like you and we are glad to hear that Jami's professionalism and kindness were reflected in your experience! ✨

30 octobre 2023

Loving Gorgias so far. The tips and tricks as well as their responsiveness is unmatched.

Wondery
États-Unis
10 mois d’utilisation de l’application
Gorgias Inc. a répondu 1 novembre 2023

Hi, Wondery!

Thank you for your kind words! 🙏

We're thrilled to hear that you're enjoying Gorgias and finding the tips and tricks valuable. Our Team is dedicated to providing the best possible service and being responsive to your needs, so we are glad to hear you are enjoying our service so far.

Should you ever require further assistance, we're here to help you make the most of Gorgias. 🙏