Gorgias ‑ Support & Live Chat , 690 avis
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I'm using gorgias for over an year and very satisfied. It is very simple for my agents to answer all tickets and keep track of everything. I've moved out from zendesk which I was very unsatisfied with and service was bad.
Easy to use and great integrations. Developers listen to users and make changes/take suggestions. Staff is super helpful! It has room to grow, but I'm confident in their vision!
Gorgias deleted my account without any notification
These guys are just outstanding. They bend over backwards for customers and go above and beyond. Such a personal experience and they clearly put CX at the forefront of what they do.
In terms of the app itself, it is amazing and incredibly easy to scale. Looking forward to working closely with them
Our Gorgias integration has been absolutely invaluable in cutting down on internal confusion and streamlining the customer service experience we are able to offer our customers. Tracking and compiling Shopify customer data, order history, and all points of contact with a customer has enabled us to seamlessly transfer customers between sales reps and has made our team a lot more efficient. I would highly recommend Gorgias to anyone, especially small, efficiency-minded teams.
They make it unreasonably difficult to cancel a subscription. Just try to locate the button to cancel Gorgias (spoiler: you can't!) You first need to start a live-chat with an employee to get rid of Gorgias, which is ridiculous and tedious... We live in 2023, not 1999....
Hi Team.
We are sincerely sorry to learn about your impressions and about your decision to leave.
Please be assured that your request has been escalated to the relevant department and is being treated with the highest priority.
We truly appreciate you taking the time to provide us with your valuable feedback. It has already been passed to the Team as we always look for ways to improve not only our cancellation process but other aspects of our platform as well.
Thank you.
Our company switched from Zendesk to Gorgias when we were expanding our business. The on-boarding from Zendesk to Gorgias was incredibly efficient and helped my whole team transition. I love that they are striving to build what their customers need. Gorgias actually reaches out and asks their customers what they can be doing better and they take those reviews and actually make things better. Could not be happier with our switch.
Gorgias has worked out great for us and every time I've had a question on the backend, their support staff has been incredibly helpful. Adding Gorgias has been great for us.
they propose you trial for 7 days to check if it is a good fit for you. After 4 test tickets and just import mail box my account was disabled and i was required to pay for plan ... ? i try to contact with support team to get some information what happened as i just install app and didnt even test it. i got information that trial is limited and i have to buy subscription to use app. so my question is where are these information >? that i can use only 4 test ticket and than i have to pay for subscription. and how iu suposted to test app with 4 tickets ? also support..... nice guy who enter chat. 10 min waiting for respond. and after 3-4 messages he just gone without any messages.....
if this is how its work the best thing is not even start to avoid future issues
Hi Solar! We sincerely apologize for the inconvenience you faced with our platform. and regret that our communication fell short of your expectations.
We strive to provide clear information about our trial terms, and it's evident that we missed the mark in your case. We appreciate your feedback and want to assure you that we're actively addressing this to ensure smoother and more responsive assistance. We've reached out to you over email to go over this in-depth and help you use your trial to the fullest. 🙏🏼
Always improving and getting better, great customer service and constant support, very easy to work with!