Gorgias ‑ Support & Live Chat , 690 avis
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Horrible customer support. This is very strange because this is a customer support app, but it looks like they have to work more on improving their support!
Hey there team,
Thank you for the feedback!
I checked your records with us and see that you mentioned that you submitted some questions that never received a reply, but I wasn't able to find any question that was left unanswered, I apologize.
If you find any we missed, please let our agents know - I see you're chatting with us currently, so the agent handling your ticket can re-send any messages you might have missed and reply to any questions we might have overlooked from our side.
Thank you so much for your patience with us, have a wonderful rest of your day!
they have terrible customer support. they never online to answer you requests
Great product and very good customer service. They are always very quick with solving your issue when you reach out to support
You cannot even imagine how much we appreciate you taking the time to send such a lovely review. Rest assured that we’ll continue to work on maintaining top-quality service. 🙏
So happy with Gorgias! It has the most helpful integrations and is a great platform to handle multiple CS inquiries in one place. Instead of using 23948723 different services or opening yet another tab, you can just handle everything right in Gorgias. So useful!
Brilliant customer service, very responsive and they know they'r stuff! A great compliment to an app that can do so much. Highly recommended.
The customer service is wonderful! We have seen a HUGE increase in efficiency, now that we are using Gorgias.
Ilija Kostic was wonderful! He went above and beyond! Thank you! We had three issues and he worked it out very fast.
We love Gorgias! Huge improvement over ZENDESK which should really rebrand as HELLDESK. Favorite feature is the social comment management.
Terrible!! I thougth is will be a solution for my business and now it becomes hell. I changed my local phone number for Gorgias phone number and the service does not work at all. Calls appear randomly on different team member's screens, they don't ring sometimes, team members cannot recieve the calls despite they are connected on line...massive Dissaster on Christmas season!!!!!!!! lots of sales lost. The worst of it is the response from Gorgias. I understand problems can happen but I contacted the person who sold me product no answer, I contacted my account mananger no solution, I contacted the technical team...only apologies and no answer to my questions about company address for all my time and sales lost and it is like they ignore the questions....DO NOT BUY FROM THEM!!!!!!!!!!!!!!!!!!!!!! I am still having problems with my phone line...
Gorgias is a great program and their representatives are very helpful. Ilija helped me and answered all of my questions very thoroughly!