Avis (705)

Note globale
4,3
Nombre d’avis par note
  • 85 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 8 % des avis sont des avis à 1 étoiles
24 décembre 2020

I now have virtually my entire tech stack and customer communications run through Gorgias. Amazing App and Highly recommend it!

Chella
États-Unis
8 mois d’utilisation de l’application
15 septembre 2023

very good App, Service and Support-Team

Arktisquelle®
Allemagne
8 mois d’utilisation de l’application
Gorgias Inc. a répondu 18 septembre 2023

Thank you so much for your feedback, Arktisquelle! We really appreciate you taking the time to share your satisfaction with our helpdesk, and we are glad to hear our service met your expectations. :)

3 novembre 2021

Never miss customer correspondence again. Best service, fast to respond. Would highly recommend them to any store looking for a well-run service that flawlessly integrates with Shopify. Would give them 10 stars if I could.

Essentially Natural
Afrique du Sud
8 mois d’utilisation de l’application
18 septembre 2019

I am working with Gorgias app since one year now and love every moment of it. The integration with Shopify, and all of our social media is saving us tons of time. On each ticket you can see the all customer information and loves the fact that you can snooze a ticket either before or after answering it! So if you tell a customer "let me take a look and I will follow with you in couple of day" You can snooze it for ever long you want and it comes back for you to follow with the customer. Wouldn't know how to work without it!

Onekid
États-Unis
8 mois d’utilisation de l’application
10 juin 2020

great app, my VA's know how to use it properly and their customer service team were very responsive :)

Stronger United
France
8 mois d’utilisation de l’application
3 juin 2020

Gorgias is an absolutely brilliant app loaded with features and time saving functions. The support team is amazing and always helpful. They will help with just about anything. One of the best apps on shopify!

AVANI
États-Unis
7 mois d’utilisation de l’application
24 avril 2020

This app really is a lifesaver and it's so easy to use. Your customers will thank you for being that efficient and you'll thank yourself for being on track with everything!

WunderHaas
Royaume-Uni
7 mois d’utilisation de l’application
23 mars 2020

I was able to get quick, responsive and detailed help when it came to adding integrations. Nikola helped SO much !!

WAMA Underwear
États-Unis
7 mois d’utilisation de l’application
28 février 2018

We have had great support with the super easy setup and love all the features. It has cut the time we spend on customer service in 1/4 and increased our response time for our customers. So happy we found this!

Fashion First Aid
États-Unis
7 mois d’utilisation de l’application
11 septembre 2023

A great solution for the multiple ways for the different ways customers communicate with our store.

Previously the setup was opening multiple different apps and URLS which was hard to keep track of with the multiple members of team unsure who has done what.

With Gorgias we have only 1 inbox now for our emails, chats, socials, Trustpilot and we can be sure all communication is answered efficiently and tracked well.

The automatiions are also a time savee with good spam detection, macros for quick replies and rules to assign tags and statuses.

The personalised onboarding and support are great also.

Highly recommended product.

The Fine Bedding Company
Royaume-Uni
7 mois d’utilisation de l’application
Gorgias Inc. a répondu 18 septembre 2023

🌟 Thank you for your glowing review! 🌟

A single place that covers all your channels, automation features, and personalized support is what we're all about, and we're delighted that you've found them valuable.
Your recommendation means a lot to us, and we're here anytime you need assistance or have more feedback to share.

Cheers to smoother operations with Gorgias! 🚀