Avis (705)

Note globale
4,3
Nombre d’avis par note
  • 85 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 8 % des avis sont des avis à 1 étoiles
21 septembre 2023

Really great support when needed.

SHRINE
Royaume-Uni
Presque 3 ans d’utilisation de l’application
Gorgias Inc. a répondu 27 septembre 2023

That's just who we are! 💪

And we can surely relate to what you mean when you say "really great support" – clear communication is like a breath of fresh air.

Thank you so much for recognizing our dedication and efforts. Here's to many, many years in front of us. 🥂

7 octobre 2021

Gorgias is really great! It works for both of our businesses and there's been very few instances where it's not capable of something I want to do. What really sets Gorgias apart is the team. They have regular extremely helpful webinars, office hours with real, friendly people and I feel like I'm working with a Mom and Pop shop. They do NOT sacrifice customer service in the slightest. Just today, I worked with Senka on a Zoom call troubleshooting a very in-depth issue for over 45 minutes. She was amazing and determined to ensure success. 10/10.

Peejamas
États-Unis
Presque 3 ans d’utilisation de l’application
23 septembre 2022

I use this app daily for multiple uses within our company. The app has even introduced new special features that make it all the more worthwhile. The support team is just an added bonus as they are always prompt and efficient in addressing my needs.

Style Edit
États-Unis
Presque 3 ans d’utilisation de l’application
28 juin 2023

We're a small company with only two CS agents. We've been on Gorgias for a few years now and recently switched our Voice service to their native VOIP solution, switching AWAY from Aircall. It was a great decision. Aircall was very difficult to work with, prone to hacking, and had pretty bad overall service. Gorgias has been great. Not only is the voice solution easier to use, but it also integrates SMS very cleanly, and Gorgias customer service is fantastic. Their porting team got our numbers ported over within mere days. Two thumbs up.

Meghan Fabulous
États-Unis
Presque 3 ans d’utilisation de l’application
Gorgias Inc. a répondu 29 juin 2023

We're so chuffed to hear that you find our service to be worthy of these shiny 5 stars from the very start. 🙏 Thanks a bunch for taking the time to post a review about the experience you've had with us so far. We'll do our best to continue to provide you with the same level of service and raise the bar even higher. ⭐️

P.S. Your Gorgias Crew is sending lots of love to your Fabulous Duo! 💛

19 juin 2023

Customer service through Gorgias is very responsive and they always have a solution. They also encourage feedback and I have seen the implementation of feedback given on multiple occasions.

millyandcoup
Australie
Plus de 2 ans d’utilisation de l’application
Gorgias Inc. a répondu 20 juin 2023

That's surely what we're all about - an amazing platform and the Greatest Support Team. Thanks for confirming that we've achieved that, we truly appreciate it. 🤗

28 mars 2023

Their team has been providing support and assistance ,and responding to questions in a timely manner. Then will also consider our actual usage when handing over more features to us!

thatskyshop
États-Unis
Plus de 2 ans d’utilisation de l’application
Gorgias Inc. a répondu 28 mars 2023

We truly appreciate you taking the time to write this review, Team! 🙏 We’d like to ensure that you’re provided with the best experience we can offer, so if there’s anything that we can do, your Gorgias Crew will always be there to save the day. 🤗

22 mai 2023

Customer support was top-notch! They gave solutions to the problems we're experiencing. Keep up the amazing job!

TopFoxx
États-Unis
Plus de 2 ans d’utilisation de l’application
Gorgias Inc. a répondu 24 mai 2023

So thrilled to hear that you had such a lovely experience with us, Team! 💜 We'll surely keep up the good work and become even better! 🙏

Modifié le 10 avril 2023

I contact them whenever I have any questions and they always explain things kindly and in detail. I have received a lot of help in using the Gorgias site.

COKODIVE
États-Unis
Plus de 2 ans d’utilisation de l’application
Gorgias Inc. a répondu 10 avril 2023

Thank you for sharing your impressions, Team! 🙏 It’s surely amazing to hear that you’re happy with us. We'll always have your back, so if there’s anything we can do to make your experience even better, please feel free to let us know. Thank you! 🤗

4 avril 2023

They always help me instantly - they are in your corner as well.

Thank you Vio for your speedy response and help <3

Ü Calming Co.
États-Unis
Plus de 2 ans d’utilisation de l’application
Gorgias Inc. a répondu 5 avril 2023

Yes to this lovely review! 🙏 Thanks a bunch for taking the time to tell us about your experience with Vio! She's truly the best and we’ll make sure to share your kind words with her and the rest of the Team. 💛

18 juin 2023

Always responsive. I may not get full resolution on my issue due to the technical nature of the problem BUT I am always kept updated with how the team are working on the problem. I can't really ask for more than that from the Helpdesk and Chat service. Nice one!

FRAHM Jacket
Royaume-Uni
Plus de 2 ans d’utilisation de l’application
Gorgias Inc. a répondu 19 juin 2023

Sharing your stories with us is what we love most, Team.

We will make sure to keep up the good work and become even better! 💪 In case there is anything we can additionally do for you, please let us know. Our Customer Support Team is always ready and more than happy to assist. 🤗