Gorgias: Helpdesk, Chat & FAQ

Upgrading to Gorgias from another helpdesk was one of the best things we've done. We'll be customers for life!

Gorgias is great to help streamline our customers service needs. I am a bit of a novice so still getting the hang of it but their support team is always available via chat or for a call to help with any questions I may have

Epically easy to set up and everything integrates into one place. We have multiple brands and Gorgias enables us to talk to all of our customers through one platform. Integrates with shopify AND you can message back facebook, instagram and have chat. PLUS it's reliable. NONE of our emails have gotten lost which they had on another app we were previously using.

Great customer service, and makes our customer service much easier to manage! GAME CHANGER Seriously love it so much

being able to tie customer service, chat and social contacts makes life easy when you have multiple people working in customer service.
Gorgias is still new to us but we are loving the integration straight into orders for returns and keeping track of notes etc.

Meilleur helpdesk pour des PME/start-up e-commerce.

Bien que les features ne rivalisent pas encore assez avec celles proposées par Zendesk (sur le live-chat notamment), je note énormément de points positifs :

- Service-clients disponible
- Plusieurs intégrations très simples à mettre en place (shopify, recharge, aircall)
- tarification par nombre de tickets
- un outil très complet (macro, rules, ...

I'd like to express my positive experience with Gorgias' help desk app, which has proven to be a valuable asset for handling customer support on my Shopify store. Despite encountering a few initial bugs, the Gorgias team promptly addressed and resolved them, demonstrating their commitment to improving the overall user experience. While there's room for improvement in terms of support ...

I regret ever migrating from Re:Amaze. I cant comment on the software iteself because I cant get past the horrific customer support. Getting any help from Gorgias is like pulling teeth. They have zero regard for their customers time. STAY AWAY FROM GORGIAS IF YOU ARE GOING TO NEED ANY SUPPORT. And their support documentation is junk.

We're really enjoying Gorgias - the migration was super quick and smooth and the interface is very easy for out team to get to grips with. The reporting features and automated flows are a big bonus. Just waiting for Whatsapp integration to go live and then all our CS can run directly through Gorgias!

The Gorgias team (special shout out to Aasif) has been super helpful in transitioning from ZenDesk. We weren't initially looking for a new CRM, but attended a talk where Romain, the CEO, was a panelist - we were really impressed with the way they approach Customer Support, so we decided to do some research into their platform. After performing a trial, we decided that Gorgias was much better for ...