Gorgias

Too expensive. Tried it after Zendesk. PS A lot of fake positive reviews here.
Our company compared two apps between Gorgias and Reamaze. With this app you have to add high cost per ticket and include it's price for each order which male ROAS lower.
Both simple, but.

Looks like it's only for small shops and lazy entrepreneurs.

Do you need It when each facebook comment marked as ticket and closing your 750$ plan as quickly as comments under the popular meme.
Not even close to Enterprise level, for sure not for e-commerce if you want to cut the spends and make higher net margin. !!!!!
So, choose the systems and plugins, which not using pay-per-ticket plans. Reamaze or Zendesk.
Best of luck! These guys just make too high money on simple operations.
Have to be much less expensive.

Great atention and cool app. Thx.

Love this app, it reduces so much tab clutter & increases customer care productivity immensely. The integration setup is super easy, and the app is extremely user friendly.

This is one of (if not THE) most valuable Shopify apps we use. Having in one screen a snapshot of every bit of historical communication with a customer from pre-purchase, thru purchase and after (whether from Facebook comments, Messenger, email OR ALL 3) and having that next to their order and shipping data is brilliant!

It works well alongside your own Chat bot but can also perform much of the Chat bot functionality itself.

Making sure a 'ticket' is assigned to the right person and outstanding tasks are done correctly ONCE are made easy.

We've had some minor teething problems with syncing data but the support team are very responsive and very honest about situations and fixes.

Loving it.

Very feature-rich app. Maybe a little too rich? It takes a lot of getting used to, but once you get to know the tools, it can be very powerful. There are a few things I'd love to see implemented (e.g. marking messages as "unread" again, or there being a "next/previous" option within a ticket view, as just two examples) but for the most part, you can use it to customize it to your needs. Just a warning that you'll need to sit down and take some time to learn how to use it.

Customer support has been responsive and helpful to me. No complaints there. I usually use their chat widget, and they get back to me quickly.

Easy and super powerful saving us tons of time everyday vs Zendesk. Great support too

Gorgias is not only visually easy to navigate but it is pretty straight forward with all it's features that provide great help for the company I work for.
The Customer Support is one of the best parts of using this also, not only available via Live Chat but also on email and they even provide service updates if there if some little bug occurs.
Overall, glad we have adopted this !

Nick
Bodega
www.bdgastore.com
Customer Support Manager

Gorgias was good, albeit limited at first however they have now released an update to the android app which causes it to no longer work. This renders the Gorgias platform useless.
I'd strongly recommend looking for another customer service ticketing option as when raising any faults with Gorgias they are simply ignored.

This app is great. The macros (email templates) dramatically reduce response times, and you can set up rules to do almost anything you can think of (auto-responses, tagging tickets, sending notifications, etc). Also, Gorgias' customer service is excellent. Romain set up a demo before and after I installed the app, and then he helped integrate other apps we use so they show on the dashboard. The app is already great and probably going to get better and better, given the quality responses I've gotten from them so far.

I've been in the process of setting up Gorgias. Usually, new apps tend to be overwhelming with all new features. Thanks to Arnaud I was able to set Gorgias up and have it running! Arnaud reached out to schedule a video chat with me and has guided me all the way through the initial set up. Arnaud even scheduled multiple video calls until I knew what I was doing! I was not left alone any moment through my confusion. He has gone above and beyond to help me. Which is something not a lot of companies do. I even had personalized 1-on-2 call help with Arnaud and Nikolas. Nikolas went through all my rules and helped me fix all the issues.

Honestly, 10/10 the best customer service I've gotten on a new app. The response time was outstanding as well. Highly recommend.

If you need any help, you're in the right hands with the Gorgias Customer Service!