리뷰 (714)

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2018년 12월 6일

Absolutely rubbish, difficult to set up and impossible to uninstall! Tried to contact Gorgias through their chat bot and no response, and what are those videos about? seriously high school standard- I was embarrassed watching them

ZANZI Beauty
영국
앱 사용 기간 7일
2023년 10월 2일

Great if you like $500+ a month. It is not $60 as advertised.

Really Cool Living - Savage
미국
앱 사용 기간 6일
답글 Gorgias Inc.개 2023년 10월 4일

Hi, Brandon! We sincerely apologize for the inconvenience you faced while trying to find the advertised price on your Gorgias account. This is the price for our Basic plan ...

2017년 12월 21일

We've only had it for week, but looking good so far; definitely great to keep customer service separate from inter-office mail and organized going into the holidays with office closure. Only suggestion would be to create a cleaner, streamlined interface (especially where customer info is displayed on right side of conversation) with less "comic-y" font and have everything justified to the margins ...

Jenny Bird Canada
캐나다
앱 사용 기간 6일
2019년 11월 25일

Nikola was extremely helpful and prompt to resolve our question - we're only a few days into using the platform but it's very user friendly! Thanks for the great customer service

Pehr
캐나다
앱 사용 기간 5일
2017년 10월 16일

Top support system with great functionality and support, features and refinements constantly being added.

Oppermannlondon
영국
앱 사용 기간 5일
2023년 4월 14일

I've been asking to have someone in support cancel my account. And I keep getting the runaround. Feels like my account is being held hostage. Either give users the ability to cancel their accounts, or provide clear instructions on how this can be done.

Microwave Pork Rinds
미국
앱 사용 기간 5일
답글 Gorgias Inc.개 2023년 4월 17일

Hello Team.

We are sincerely sorry to learn about your impressions.

We’d like to once again shed more light on this matter. Regarding trial accounts, they're automatically ...

2017년 9월 26일

Really pleased with the app so far. This is the helpdesk built from the group up *specifically for* Shopify instead of the helpdesk that tries to adapt its existing platform after the fact. Would you rather have a round peg and a round hole or a square peg and a round hole?

Installation and setup was a breeze compared to Zendesk. Zendesk took me a good couple of days to get setup. Gorgias was a ...

Betsyandiya
미국
앱 사용 기간 5일
2020년 12월 1일

Disappointing. The reviews (outside shopify, e.g. reddit and other forums) are true. Their own support is very disjointed and leaves a lot to be desired. Each question took 6 hours+ to get a response on their own chat function. Areas that did not work for us:
- Live chat functionality is pretty useless. I tried their beta and their automations leave a lot to be desired and no, you can't put in a ...

Ecohuman
영국
앱 사용 기간 5일
2018년 6월 29일

We switched from Intercom to Gorgias due to the advanced macro and scripting capability offered. Unlike Intercom, Gorgias is clearly built for eccomerce/Shopify, and offers a much more reasonable price point for your average merchant. We quite like having a ton of customer information alongside tickets, and not leaving the conversation to access Shiphero/Shopify is a huge plus.

Gorgias is a ...

Kommando
미국
앱 사용 기간 4일
2017년 11월 3일

Our staff was frustrated with having to help customers in multiple platforms and various other channels. It was easy to integrate with Shopify and add the other channels. When we had questions, customer support was almost immediate and very helpful. You cannot go wrong using this app... we highly recommend. Well worth the money.

Brlequinenutrition
미국
앱 사용 기간 3일