Gorgias

Great apps, very well integrated to shopify. I put a 5 even though we can see that still some improvement could be done as the team behind the scene is really helpful and seems very dedicated. I moved out of zendesk and I am pretty happy about it :)

Gorgias is a revolutionary helpdesk. It has changed the game for our companies support management team.

Hunter Strine
Creators Label, LLC
CEO

Their customer service is very helpful and nice. Such a genuinely nice team of people! :)

Also, the tool is extremely helpful and user-friendly.

We just started using Gorgias at the beginning of July so this is a new app for the Customer Care Team and Gorgias has helped us out so much with creating new views and made suggestions on how to create a cleaner inbox. I love the chat is so helpful!

Ilija Kostic was super helpful! I really appreciate the effort to help me resolve our issues. I would definitely recommend this feature for any business owner.

A very good app. Romain, Aasif and all other representatives are very helpful. It really changed our customer service tools a lot easier and convenient to navigate. Romain even did integrate SMS even if it wasn't from their list of integrations. Great job!

Straight forward implementation and integration with existing Shopify Plus tech stack, ability to ingest or import tickets, macros etc from another platform and around the sun support that is truly second to none...what's NOT to love?!? Suspect we'll only be dipping our toes in the water as far as using the full suite of functionality but Gorgias allows our currently small team to ably handle enquiries, with room to grow. Highly recommended.

Been using Gorgias for a few days now and it's fantastic. No more flipping from Messenger to email to order lookups to solve a customer problem - everything is neatly organized within the app.

Also great support. I had a question about the app, 2 minutes later I was on a Google hangout with the support team walking me through the solution.

Thank you!

Gorgias is intuitive and easy to use, loving it so far! Additionally, their customer support team has been available to help answer any questions we've had, 24/7. Awesome app and great group of people behind it! Would highly recommend.

We tested a couple different apps for customer service. The level of integration with Shopify is a cut above the competition, enabling us to streamline operations and increase efficiency. Setup was straightforward, and the Gorgias team has been terrific and responsive to questions and requests for help. We are pleased!