Gorgias , 687 vurderinger

Samlet vurdering
4,3
Antall per vurderingsnivå
  • 85 % av vurderingene er 5 stjerner
  • 5 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 8 % av vurderingene er 1 stjerner
11. april 2024

Their phone app does not work - it is broken 5 different ways. We've been barking at them for 4 months. My CS employee has literally NEVER been notified of a customer on the site messaging us. They let us know it is just not a priority. Infuriating. We are looking for a new solution.

Yogo
USA
Over 2 år bruker appen
Gorgias Inc. svarte 15. april 2024

Hello, Yogo Team.

Thank you for bringing these issues to our attention, and we deeply apologize for the frustration and inconvenience you have experienced. We take your feedback seriously and are committed to addressing each point you've raised.

It is concerning to hear about the difficulties you’ve encountered with our app, and it certainly isn't the level of quality we strive to deliver.

We sincerely regret that we did not meet your expectations. We assure you that we are reallocating resources to ensure that these types of issues are addressed more swiftly and efficiently. Our team is actively working on updates that will enhance the app’s functionality and reliability.

We would appreciate the opportunity to discuss this matter with you directly to explore ways we can make this right. We can see that our dedicated team has reached out to you.

Thank you once again for your honest feedback. It is crucial for us in our ongoing efforts to improve our service. We hope to have the chance to regain your trust and demonstrate the high standards our customers should always expect from us.

16. februar 2024

not working even to setup the account, support low level seems they don't care to get new customers

RLF MINI
USA
Rundt 1 måned bruker appen
Gorgias Inc. svarte 19. februar 2024

Hello, Team.

Thank you for bringing this to our attention, and we genuinely apologize for the inconvenience you've experienced during the account setup process.

We want to assure you that we are actively working on resolving this for you as soon as possible. We are committed to improving our response times to provide a more timely and efficient service.

In the meantime, we want to express our gratitude for your patience and understanding. We value your feedback as it guides us in our efforts to enhance the quality of our service.

Once again, we apologize for the inconvenience, and we appreciate your cooperation in this matter.

3. april 2024

App would not integrate with email accounts as described and support was non existent, terrible app, don't waste your time or money

The Birch House
Australia
8 dager bruker appen
Gorgias Inc. svarte 4. april 2024

Hello, The Birch House Team.

We genuinely regret to know about your experience with our app. Your feedback is incredibly valuable to us, and we apologize for any inconvenience or frustration caused.

Our Team strives to ensure seamless integration process and provide exceptional support, and it's disappointing to hear that we fell short of your expectations. Your feedback is crucial for us to improve, and we assure you that we take it seriously.

We're committed to resolving any issues you've encountered and ensuring a better experience for you. With this said, our dedicated team will be reaching out to you via email shortly.

Thank you so much for bringing this to our attention, and we appreciate your patience and understanding in this matter.

4. mars 2024

terrible customer support! nobody answers!!!
it is not working properly and it's been a week and I am yet to get any help at all!!!

QuietLab
Hongkong SAR Kina
6 dager bruker appen
Gorgias Inc. svarte 6. mars 2024

Dear, Team.

We highly appreciate you taking the time to share your thoughts. We truly understand your concerns and sincerely regret to learn about the inconvenience the delay in addressing your query has caused.

Please rest assured that we are actively working on resolving the issue you're experiencing. Our team is dedicated to providing you with the assistance you need, and we appreciate your patience during this time.

Thank you once again for bringing this to our attention. We're deeply committed to ensuring your satisfaction moving forward.

4. mars 2024

**** MISLEADING ****
Firstly, I gave this app 1 star because I am sure it is a great app with loads of features although I did not set it up completely.
The reason being that you should CHECK YOUR SUBSCRIPTION whilst on the FREE TRIAL before you set it up. They give you all features which is about $360 USD a month ($550 AUD) aprox. Then when you want to get off the free trial and opt in for the $10 USD a month, all you get is 50 tickets. Everything else is an addon and costs $$. Please live chat them first before setting it up to confirm the features and not waste your time.

Stoned Hilda
Australia
Rundt 1 time bruker appen
Gorgias Inc. svarte 7. mars 2024

Hi Stoned Hilda!
We appreciate your feedback and want to ensure that all our users have a positive experience. We genuinely regret to learn about any confusion or inconvenience you experienced with our subscription model.
While we understand that navigating subscription plans and features can sometimes be challenging, we strive to provide transparent information about our subscription plans and features, which can also be seen on our Pricing Page -> https://www.gorgias.com/pricing.
Nevertheless, if you have any specific suggestions or any further questions about our pricing structure, don't hesitate to reach out to our support team. Please rest assured that we're here to help and make sure you get the most out of our app.
Thank you again for taking the time to share your thoughts with us!🙏🏼

30. november 2023

STAY AWAY - They have Zero support and will pass you from person to person. There is zero on-boarding help and no one will pick up a phone to call you. You can only manage Facebook, IG, Tik Tok and email. It's not the be all end all like they make it out to be. For a company that sells efficiency and service they have NONE.

In three days I think I recevied emails from 6 different people and not one of them knew anything! All they want to do is sell you there service and none of them know anything about what they are selling. I have emails from them saying "I know nothing on how to set it up, but it really great" How the heck you know it's great if you don't know how it works?

Total waste of my time and energy trying to make this stupid thing work. I'll find something better with time.

Toltrazuril Shop
USA
2 dager bruker appen
Gorgias Inc. svarte 4. desember 2023

Hello, Team.

We are sincerely sorry to hear about your impressions, and we can assure you that it is far from our intention to leave you feeling like that, and cause such disappointment when the truth is quite the opposite.

Please rest assured that our platform offers a plethora of other features in addition to the ones you mentioned, and our dedicated teams are tirelessly working on introducing even more functionalities.

With that in mind, we will be reaching out in private to gather more details about your case, and do our very best to assist you, turning this experience around.

8. januar 2024

NOT GOOD. They just keep on spamming you with emails. If you don't reply, they continue sending spam - once a week. You add them to spam filter, they use a different mail server and messages go through.

Awful system - too expensive and not useful at all. There are hands full better and much cheaper alternatives out there (who also respect your privacy and don't send unwanted spam).

VeloBird
Tyskland
4 minutter bruker appen
Gorgias Inc. svarte 10. januar 2024

Hello, Team.

We're sincerely sorry for the inconvenience you've faced. Your experience is important to us, and we're committed to resolving this promptly.

We would like to contact you directly so that we can discuss this matter in more detail. With this said, would you be so kind as to email us at support@gorgias.com, and one of our dedicated Team members will make sure to address all your queries.

Thank you so much in advance.

11. november 2023

they propose you trial for 7 days to check if it is a good fit for you. After 4 test tickets and just import mail box my account was disabled and i was required to pay for plan ... ? i try to contact with support team to get some information what happened as i just install app and didnt even test it. i got information that trial is limited and i have to buy subscription to use app. so my question is where are these information >? that i can use only 4 test ticket and than i have to pay for subscription. and how iu suposted to test app with 4 tickets ? also support..... nice guy who enter chat. 10 min waiting for respond. and after 3-4 messages he just gone without any messages.....
if this is how its work the best thing is not even start to avoid future issues

Solar chargex
Storbritannia
Rundt 18 timer bruker appen
Gorgias Inc. svarte 14. november 2023

Hi Solar! We sincerely apologize for the inconvenience you faced with our platform. and regret that our communication fell short of your expectations.
We strive to provide clear information about our trial terms, and it's evident that we missed the mark in your case. We appreciate your feedback and want to assure you that we're actively addressing this to ensure smoother and more responsive assistance. We've reached out to you over email to go over this in-depth and help you use your trial to the fullest. 🙏🏼

14. november 2023

They just won't stop sending spam emails. We asked multiple times to stop but still they continue. Don't know how they manage to get through the spam filter that I set up monthly to bnlock their email but they do. Bravo!

We tried using it and that is what we found:

1) Very expensive compare to available free or less expensive apps on the market
2) They don't take privacy seriously. The privacy and general terms links are not even linked or working on their website.
3) The functionality and the price model is a huge joke
) Their team is only good selling their product or unnerving potential customers regardless if they want it or not

Look for cheaper and better alternatives and you will certainly find some...

Steel Vintage Bikes
Tyskland
20 minutter bruker appen
Gorgias Inc. svarte 16. november 2023

Hi Steel Vintage Bikes!
We genuinely apologize for any frustration caused by the spam emails. We've swiftly unsubscribed you and are actively addressing this issue to prevent future occurrences. Your feedback on our website has been incredibly helpful, and we've fixed the link accessibility concerns. 🍀
Regarding pricing, we understand your perspective, and we're continuously working to provide the best value for the services offered.
Thank you for helping us improve! 🙏🏼

25. september 2023

After a confusing start with the app, I managed to get it working. The support doesn't have a live support chat for some reason, and after a while they emailed back mentioning a phone call... Not something I was looking for to be honest.

When I signed up I really thought the Starter Plan was free but it's not so after 7 days of trying the app I will be removing. Wish they would support smaller businesses.

Force of Life
Storbritannia
7 dager bruker appen
Gorgias Inc. svarte 26. september 2023

Dear Team,

Thank you for sharing your concerns.

We are really sorry to hear about this misunderstanding concerning the difference between our one-week free trial and our paid Subscription Plans.

Here at Gorgias, transparency is what we advocate, and the same goes for our Pricing structure. Our Paid Subscription Plans can all be checked on our Pricing Page (https://www.gorgias.com/pricing), including all the features each of them offers.

What we would also like to add is that we're genuinely sorry about the belated response when you initially tried to reach out. Please rest assured that one of our Team members will be getting in touch with you to discuss everything that you pointed out here.

Thank you once again for bringing this matter to our attention.