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I have been using Gorgias for 5 years now and I can't say enough amazing things about the platform. The CS is always helpful and the AI Agent is a game changer. The team is super helpful with setup and making sure we are optimizing the platform. We love Gorgias!
Thank you so much for your incredible review and for being with Gorgias for the past five years!
Hearing that Gorgias has continued to deliver value for your team over such a long time means a lot to us. We’re especially happy to know that our Customer Support team, AI Agent, and onboarding specialists have all played a part in helping you get the most out of the platform.
Your trust and partnership truly mean the world to us. Thank you for being part of the Gorgias community. We’re excited to continue supporting your team for many years to come!
Gorgias has been a game-changer. During peak periods, the AI Agent allowed us to exceed a 40% automation rate. It provides incredible support to users throughout their entire customer journey, effortlessly handling volume spikes. The best part? Our CSAT has remained consistently very high, proving that speed and quality can go hand in hand. Highly recommended!
Thank you for taking the time to share your experience!
We’re thrilled to hear that Gorgias has been a game-changer for your team and that the AI Agent helped you achieve over a 40% automation rate during peak periods. Supporting teams through high-volume seasons while maintaining efficiency and delivering a seamless customer experience is exactly what we strive for.
It’s especially rewarding to know that the AI Agent is providing value throughout the entire customer journey, helping your team handle demand spikes without compromising service quality. Hearing that your CSAT has remained consistently high while automation has increased is a fantastic testament to the balance among speed, accuracy, and great customer support.
Thank you for your recommendation and for trusting Gorgias as part of your customer experience strategy. We’re grateful to have you as part of the Gorgias community and look forward to continuing to support your team’s success as you grow!
Definitely takes some configuring after onboarding process to refine knowledge base. The team does have to monitor closely during this period but overall we've really enjoyed onboarding with Gorgias AI.
Generally, we get good feedback from customers, although as with all things AI, some customers are apprehensive.
Looking forward to new features to help optimize performance and offload human touched tickets during peak seasons.
Thank you for taking the time to share your experience, Free Fly Apparel!
We’re delighted to hear that your onboarding experience with Gorgias AI has been a positive one and that your team is already seeing the value of AI as you continue refining your knowledge base. We understand that successful AI adoption takes thoughtful configuration, ongoing optimization, and close monitoring in the early stages, so it’s especially rewarding to hear that the investment is paying off.
It’s also great to know that your customers are generally having positive experiences. As AI continues to evolve, we recognize that some customers may be more hesitant than others, and we’re committed to providing tools that help businesses strike the right balance between automation and personalized support.
Thank you for your honest feedback and for trusting Gorgias as part of your customer experience strategy. We’re excited to continue delivering new features that help optimize performance, increase automation, and support your team through peak seasons and beyond.
I love gorgias, We have been using it as a company for 3+ years now, Its a great software! The only thing I would like to see better is better customer support and quarterly check in's from a rep. Theres so much the app can do and I am not a tech savy person so it would help a lot. If you're good at figuring things out this is a phenomenal software.
Thank you for your kind review and for being a Gorgias customer for over three years! We’re thrilled to hear that you’ve had such a positive experience with the platform.
We also appreciate your feedback. Gorgias offers a wide range of capabilities, and we understand it can sometimes feel overwhelming when you’re trying to get the most out of everything it has to offer. Whenever you need a hand, our Support team is available 24/7 to answer questions, guide you through features, or jump on a troubleshooting call when needed.
Thank you again for your continued trust and support. We’re grateful to have you as part of the Gorgias community!
The integration is seamless and the new AI feature is actually helping to 1st touch solve some basic tickets. We tried a few platforms for CS, but in the end we returned to Gorgias - it just works for our team!
Thank you for sharing your experience with Gorgias!
We’re delighted to hear that the Shopify integration has been seamless for your team and that the AI features are already helping resolve basic customer inquiries on the first touch. Providing tools that empower support teams to work more efficiently while delivering fast, accurate responses is exactly what we strive for.
It’s especially meaningful to hear that after evaluating other customer service platforms, you chose to return to Gorgias because it simply works for your team. Building a reliable, scalable platform that ecommerce brands can depend on every day is at the heart of what we do.
Thank you for your trust, support, and for taking the time to leave this review. We’re grateful to have you as part of the Gorgias community and look forward to continuing to support your team’s success as you grow!
The AI shopping assistant was efficient and made it easy for a customer to purchase an accessory on our website. So far, we're very satisfied with its performance. I gave it 4 stars instead of 5 only because we're still new to using the AI and are continuing to learn its capabilities. We're looking forward to seeing how it continues to assist us and our customers!
Thank you for sharing your experience, Unagi team!
We’re delighted to hear that the AI Shopping Assistant is already making it easier for your customers to find the right products and complete their purchases. It’s also great to know that you’re off to a strong start and seeing positive results.
As you continue exploring its capabilities, we’re confident you’ll discover even more ways to tailor the experience to your business and customers. If there’s ever anything we can do to help you get the most out of it, our team is always here to support you.
Thank you for choosing Gorgias. We look forward to being part of your continued success!
I have been using Gorgias for about 7 years and the last few years the customer service has been terrible.
For the past few months I am having an issue and the AI bot just says we opened a ticket and someone will get back to you but nothing this has been going on for too long and its impacting the way we work.
Shame on Gorgias.
Thank you for taking the time to share your feedback and for being with Gorgias for the past 7 years. We truly appreciate your continued trust and the opportunity to support your business over the years.
We completely understand how important timely assistance is when issues affect your workflow, and our team always strives to respond to every request as quickly as possible.
After reviewing your recent case, we can confirm that our team followed up and continued assisting throughout the troubleshooting process. We’re glad the issue was ultimately resolved after the recommended steps helped identify a local browser-related issue on your end, and we appreciate your confirmation that everything is now working properly again.
A member of our management team will also reach out directly to ensure everything continues to work properly and to assist further should anything else be needed. We also value your feedback as it helps us continue improving the overall support experience for our merchants.
Our team remains available at any time moving forward.
Definitely takes some setting up and configuring, and some close eye on how it performs, but it most certainly saves time for my team.
Generally, we get good feedback from customers, although, as with all things AI, some customers don't like it.
Very happy we've got this as an app on our site.
Thank you for taking the time to share your experience!
We’re delighted to hear that Gorgias is helping your team save valuable time and become more efficient. We understand that successful AI adoption requires thoughtful setup, ongoing optimization, and careful monitoring, so it’s especially rewarding to hear that the investment is paying off for your team.
It’s also great to know that your customers are generally having positive experiences. As AI continues to evolve, we recognize that preferences can vary, and we’re committed to providing tools that help businesses strike the right balance between automation and personalized support.
Thank you for your honest feedback and for trusting Gorgias as part of your customer experience strategy. We’re thrilled to hear that you’re happy to have Gorgias on your site, and we look forward to continuing to support your team as you grow!
We recently had our Gorgias AI reactivated again and have had a very positive experience with it. It’s helped with filtering out the smaller and repetitive queries, which gives us more time to focus on working on the more complicated tickets and helping customers who need quicker assistance.
We’ve been tweaking and improving things as we go along, and when needed, the Gorgias team has been easy to reach whenever we needed their support or feedback as well very helpful in the Gorgias AI setup. The AI in Gorgias customer support has also been very useful where I've needed much quicker assistance.
There have been one or two customers who weren’t too happy speaking to our AI colleague, but even those situations we managed to resolve the issues quickly and the customers still ended up happy with the service in the end.
Overall, it’s been a really positive addition for our team and we look forward to continuing to improve our efficiency and customer experience as we move forward.
Thank you for sharing such a detailed and thoughtful review!
We’re thrilled to hear that reintroducing Gorgias AI has had such a positive impact on your team’s workflow and customer support experience. It’s great to know that automating smaller, repetitive inquiries has helped free up valuable time for your team to focus on more urgent and complex customer needs.
We also appreciate you highlighting the importance of continuously refining the AI experience over time. That ongoing collaboration between your team and our support team is key to building an experience that feels both efficient and personal for your customers.
It’s especially encouraging to hear that even in situations where customers initially preferred human interaction, your team was still able to quickly step in and deliver a positive outcome. Creating that balance between automation and human support is exactly what we strive for.
Thank you again for your trust and partnership. We’re excited to continue supporting your team as you further improve efficiency and customer experience moving forward!
Gorgias performance and Gorgias support have been excellent so far for our team. We've invested heavily in their app and the ai and I'm happy with the results. The amount of resolutions that the ai is able to achieve via chat or email is a little scary sometimes to me. We have about 4 human agents that are able to work alongside the ai with voice and escalations. The integration with shopify and shipbob is what made the whole thing work for us
Thank you for sharing your experience, Kit-Cat Klock team!
It’s fantastic to hear how well Gorgias has fit into your support operation. Knowing that our AI Agent is resolving a significant number of conversations while working seamlessly alongside your team is exactly the kind of outcome we strive for.
We’re also pleased that our Shopify and ShipBob integrations have helped bring everything together into a workflow that works for your business.
Thank you for putting your trust in Gorgias. We appreciate your partnership and look forward to supporting your team as you continue to grow.
