Recenzje (713)

Ogólna ocena
4,2
Liczba recenzji z daną oceną
  • 84% ocen to oceny z 5 gwiazdkami
  • 5% ocen to oceny z 4 gwiazdkami
  • 1% ocen to oceny z 3 gwiazdkami
  • 1% ocen to oceny z 2 gwiazdkami
  • 9% ocen to oceny z 1 gwiazdkami
14 wrzesień 2022

I do not recommend it. After uninstalling the app, the widget is still displayed on the store. We cannot reconnect to our account somehow, and this is the response we got from support. "would definitely recommend you book a quick call with us so we can go over your business needs and give you a walkthrough of the new revenue-generating features that we launch. Our team there will be able to help ...

Stickyrama
Stany Zjednoczone
10 miesięcy korzystania z aplikacji
Gorgias Inc. odpowiedział(a) 21 wrzesień 2022

Hi there,
Thank you for sharing your feedback!

I can see several conversations have been open between your store and Gorgias, but unfortunately, I wasn't able to locate the ...

Edytowano 16 sierpień 2023

Gorgias continued to bill AFTER we uninstalled the app from our Shopify Store. We also had consistent issues with Gorgias having significant down-time and the app logging out of our laptops and phones without notice.

Unless you were on their most expensive plan, support was poor — ZERO live onboarding. We LOL'd at their reply to this review because their claim that they somehow help everyone ...

MicroPuzzles
Stany Zjednoczone
9 miesięcy korzystania z aplikacji
Gorgias Inc. odpowiedział(a) 16 sierpień 2023

Hello Team.

We're saddened to learn that you've decided to end your journey with us.

Every single team at Gorgias is always ready to work on any issue with utmost ...

21 listopad 2022

Can't send SMS. It's been weeks and they still haven't fixed it. I rely on this heavily and no one knows when or if there will ever be a resolution. I'm losing clients because I can't operate fully.

MyCubeSafe
Stany Zjednoczone
9 miesięcy korzystania z aplikacji
Gorgias Inc. odpowiedział(a) 22 listopad 2022

Hey there team,

Hope you're doing well.

We're truly sorry to hear about the SMS issue, we completely understand it's an essential channel for your business!

However, as the ...

Edytowano 17 czerwiec 2020

Too expensive. Tried it after Zendesk. PS A lot of fake positive reviews here.
Our company compared two apps between Gorgias and Reamaze. With this app you have to add high cost per ticket and include it's price for each order which male ROAS lower.
Both simple, but.

Looks like it's only for small shops and lazy entrepreneurs.

Do you need It when each facebook comment marked as ticket and ...

NOHOLY — JEWELRY & ACCS.
Stany Zjednoczone
8 miesięcy korzystania z aplikacji
7 marzec 2022

Gorgias was good, albeit limited at first however they have now released an update to the android app which causes it to no longer work. This renders the Gorgias platform useless.
I'd strongly recommend looking for another customer service ticketing option as when raising any faults with Gorgias they are simply ignored.

Confettified
Australia
6 miesięcy korzystania z aplikacji
4 marzec 2024

terrible customer support! nobody answers!!!
it is not working properly and it's been a week and I am yet to get any help at all!!!

QuietLab
SRA Hongkong (Chiny)
6 miesięcy korzystania z aplikacji
Gorgias Inc. odpowiedział(a) 6 marzec 2024

Dear, Team.

We highly appreciate you taking the time to share your thoughts. We truly understand your concerns and sincerely regret to learn about the inconvenience the delay ...

16 marzec 2023

Can't remove this app from our site completely. The chat window keeps popping up, unable to find a solution on their site.

Luxe Fabric Supply
Stany Zjednoczone
6 miesięcy korzystania z aplikacji
Gorgias Inc. odpowiedział(a) 17 marzec 2023

Hi Luxe Fabric Supply team!
We sincerely apologize that our service was not satisfactory for you. We aim to provide the most excellent customer service and carry our business ...

20 wrzesień 2023

We had high hopes for Gorgias. But key integrations they said they had simply did not work. We were told repeatedly the issues would be resolved, but after weeks we had to abandon. Further, the phone queue functionality is extremely limited. If phone service matters, do your diligence - this likely isn't the service for you. You can't prioritize agents, adjust queue roll times, offer call backs, ...

MirrorMate
Stany Zjednoczone
6 miesięcy korzystania z aplikacji
Gorgias Inc. odpowiedział(a) 22 wrzesień 2023

Hello, Team.

We appreciate you taking the time to leave your detailed feedback. We're genuinely sorry to learn that this is your impression. We would never want to see any ...

Edytowano 19 grudzień 2022

We don't recommend this company to anyone.

(1) Their customer service has consistently taken 24-48 hours to get back to our query, while they preach and teach their customers to reply within few mins and hours.

(2) Their profit margin are their priority. All of a sudden I just got an email saying now they will charge nearly $2-3 per sms/voice calls, which was free till now.

(3) Who charges per ...

Laaveen
Stany Zjednoczone
3 miesiące korzystania z aplikacji
Gorgias Inc. odpowiedział(a) 21 grudzień 2022

Hello, Dear Team.

We sincerely appreciate you taking the time to leave your review, and we are genuinely sorry to learn that you have got this impression. Your satisfaction ...

Edytowano 21 wrzesień 2022

In response to Gorgias' response- DO NOT USE THIS APP IN THE NEAR FUTURE. Since my original review we now have had several people reply to our emails and customer support requests, but all they've done so far is confirm that the system isn't working in the ways we're saying that it's not working. The phone system kicks agents off calls when new calls come in, the email import timed out after days ...

ProHealth Longevity
Stany Zjednoczone
3 miesiące korzystania z aplikacji
Gorgias Inc. odpowiedział(a) 12 wrzesień 2022

Hello team,

Thank you so much for leaving a review, but I'm so sorry to hear you've had such a bad experience with Gorgias!

Regarding the phone issue, we sent you a reply on ...