Gorgias , 692 recenzje
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WOW! When we rebuilt our website the developer strongly suggested that we switch our customer support and communication to Gorgias. Am I ever glad they did. The quality of the app and the incredible support they provide is off the charts amazing. I am very impressed and very happy. Thank you Gorgias. Great app and off the charts support
App is awesome, it saves so much time on customer service as it automatically gets order info from their email. You have templates. Customer service takes 4-5 times less time. Before I used Zoho and had to switch between zoho, aliexpress, shopify, shopified app. Customer support is great and they reply really fast. I recommend the app!
Great app, Terrible support for bugs and issues.
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adjusted the review from 2 stars to 1 star after they decided to respond. They responded here as if something was going to happen, nothing happened.
The service is terrible, they are constantly giving wrong advice and then someone else different picks up the ticket and gives additional wrong advice. ironic for a support ticketing app, shows their logic and systems doesn't work.
save your sanity and find a different app.
Dear Team,
First of all, we would like to thank you for taking the time to share your thoughts with us.
We’re disappointed to read your review as we know we can do better. Your satisfaction is of utmost importance to us and we would like to show how much we care, and that we'll do everything to find the best solution for you and your Team.
We are going to make things right so you can enjoy your Gorgias experience. One of our Team Members will be reaching out to you shortly to address the issues you have raised.
We’re confident your ongoing experience will be a positive one.
Highly recommended! It is a user-friendly app and the supports are so helpful and help you all the way.
Service was quick and was able to get this issue solved promptly! It was nice that they provided photos, but I did notice that their settings looked different from ours, so that did make it a little confusing since we did not have the same options available. However, they were still able to get us to the right spot.
Thanks a lot for taking the time to share your experience with us. 🙏 We're endlessly proud of all our teams. When it comes to the details you pointed out regarding the difference that you were able to notice, we'll surely pass it on to the team in charge as a valuable feedback. 🤗
Amazing customer support! Thank you so much Ilija Kostic for the quick help. Keep it up!!!!!!!!!!!!!!!
I have just started using this app. The chat responses are quick and extremely helpful. Looking forward to exploring all the features.
I used the live chat for help with rules/macro automation. Vlad figured out the problem and was able to help me get the rule sorted out right away. Thank you again!
Thank you very much for your valuable help and your clear answers. Congratulations on the speed and efficiency of your intervention
Switched over from ZenDesk and SO GLAD that we did. This app does everything ZD does, but without the excessively long processes, in a much simpler, more user-friendly way. It also does MORE in terms of automating tasks to go along with macros, making tag reporting a billion times easier, and the customer support is phenomenal. Switching was SO EASY. Aasif was amazing - he walked me through the process, trained my team and myself, and has provided phenomenal ongoing support.