Gorgias: Helpdesk, Chat & FAQ

We really love the strong integration with Shopify and the responsiveness of the Gorgias team. We made the switch over to Gorgias from Zendesk and are very happy we did!

There is no better customer service app out there. After having tried and finding issues with nearly every other customer service app on the marketplace, Gorgias was the answer to all of our problems. We cannot recommend it enough.

It has been so wonderful working with Gorgias to help organize all our channels of communication with our customers! Their support team is also always so helpful and quick to help!!

App works great and their customer service is even better. Asked just a simple question and they went in and set everything up for me.

ALWAYS timely and helpful customer service. I can't fault Gorgias, their features, developments, and customer experience.

Gorgias is by far the best customer Support APP for Shopify, but is has still room to become an even better APP. Here are my suggestions:
- custom FAQ based on the specific site
- multi language support
- chatbot support (AI)

Very useful! A great to help with streamlining our customer service. They are fast in their replies and we like to work with them for the available integrations.
We love that you can link Shopify products directly in your messages, that is a great upsell tool.
The newly added Help Center is also a great and long-awaited feature.

Great apps, very well integrated to shopify. I put a 5 even though we can see that still some improvement could be done as the team behind the scene is really helpful and seems very dedicated. I moved out of zendesk and I am pretty happy about it :)

Gorgias is a revolutionary helpdesk. It has changed the game for our companies support management team.

Hunter Strine
Creators Label, LLC
CEO

Nikola is very patient and kind with me explaining the things that I need in order to resolve the issue. Excellent service!