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I have been using Gorgias for 5 years now and I can't say enough amazing things about the platform. The CS is always helpful and the AI Agent is a game changer. The team is super helpful with setup and making sure we are optimizing the platform. We love Gorgias!
Thank you so much for your incredible review and for being with Gorgias for the past five years!
Hearing that Gorgias has continued to deliver value for your team over such a long time means a lot to us. We’re especially happy to know that our Customer Support team, AI Agent, and onboarding specialists have all played a part in helping you get the most out of the platform.
Your trust and partnership truly mean the world to us. Thank you for being part of the Gorgias community. We’re excited to continue supporting your team for many years to come!
Gorgias performance and Gorgias support have been excellent so far for our team. We've invested heavily in their app and the ai and I'm happy with the results. The amount of resolutions that the ai is able to achieve via chat or email is a little scary sometimes to me. We have about 4 human agents that are able to work alongside the ai with voice and escalations. The integration with shopify and shipbob is what made the whole thing work for us
Thank you for sharing your experience, Kit-Cat Klock team!
It’s fantastic to hear how well Gorgias has fit into your support operation. Knowing that our AI Agent is resolving a significant number of conversations while working seamlessly alongside your team is exactly the kind of outcome we strive for.
We’re also pleased that our Shopify and ShipBob integrations have helped bring everything together into a workflow that works for your business.
Thank you for putting your trust in Gorgias. We appreciate your partnership and look forward to supporting your team as you continue to grow.
Gorgias has been a game-changer. During peak periods, the AI Agent allowed us to exceed a 40% automation rate. It provides incredible support to users throughout their entire customer journey, effortlessly handling volume spikes. The best part? Our CSAT has remained consistently very high, proving that speed and quality can go hand in hand. Highly recommended!
Thank you for taking the time to share your experience!
We’re thrilled to hear that Gorgias has been a game-changer for your team and that the AI Agent helped you achieve over a 40% automation rate during peak periods. Supporting teams through high-volume seasons while maintaining efficiency and delivering a seamless customer experience is exactly what we strive for.
It’s especially rewarding to know that the AI Agent is providing value throughout the entire customer journey, helping your team handle demand spikes without compromising service quality. Hearing that your CSAT has remained consistently high while automation has increased is a fantastic testament to the balance among speed, accuracy, and great customer support.
Thank you for your recommendation and for trusting Gorgias as part of your customer experience strategy. We’re grateful to have you as part of the Gorgias community and look forward to continuing to support your team’s success as you grow!
The integration is seamless and the new AI feature is actually helping to 1st touch solve some basic tickets. We tried a few platforms for CS, but in the end we returned to Gorgias - it just works for our team!
Thank you for sharing your experience with Gorgias!
We’re delighted to hear that the Shopify integration has been seamless for your team and that the AI features are already helping resolve basic customer inquiries on the first touch. Providing tools that empower support teams to work more efficiently while delivering fast, accurate responses is exactly what we strive for.
It’s especially meaningful to hear that after evaluating other customer service platforms, you chose to return to Gorgias because it simply works for your team. Building a reliable, scalable platform that ecommerce brands can depend on every day is at the heart of what we do.
Thank you for your trust, support, and for taking the time to leave this review. We’re grateful to have you as part of the Gorgias community and look forward to continuing to support your team’s success as you grow!
The AI agent has been a game changer for us. It has done a fantastic job resolving tickets with accuracy and efficiency. I love how quickly customers are responded to. This feature alone makes the app well worth the minimal cost.
Thank you for taking the time to share your experience, Pine & Pepper!
We’re thrilled to hear that the AI Agent has made such a meaningful impact on your support operations. Helping businesses deliver fast, accurate responses while maintaining a high-quality customer experience is exactly what we strive for.
It’s especially rewarding to know that the AI Agent is resolving tickets efficiently and providing customers with the quick assistance they expect. Hearing that it has become a valuable part of your workflow and delivers strong value for your investment means a lot to our team.
Thank you for your support and for being part of the Gorgias community. We’re excited to continue helping your team scale customer support with confidence!
We recently had our Gorgias AI reactivated again and have had a very positive experience with it. It’s helped with filtering out the smaller and repetitive queries, which gives us more time to focus on working on the more complicated tickets and helping customers who need quicker assistance.
We’ve been tweaking and improving things as we go along, and when needed, the Gorgias team has been easy to reach whenever we needed their support or feedback as well very helpful in the Gorgias AI setup. The AI in Gorgias customer support has also been very useful where I've needed much quicker assistance.
There have been one or two customers who weren’t too happy speaking to our AI colleague, but even those situations we managed to resolve the issues quickly and the customers still ended up happy with the service in the end.
Overall, it’s been a really positive addition for our team and we look forward to continuing to improve our efficiency and customer experience as we move forward.
Thank you for sharing such a detailed and thoughtful review!
We’re thrilled to hear that reintroducing Gorgias AI has had such a positive impact on your team’s workflow and customer support experience. It’s great to know that automating smaller, repetitive inquiries has helped free up valuable time for your team to focus on more urgent and complex customer needs.
We also appreciate you highlighting the importance of continuously refining the AI experience over time. That ongoing collaboration between your team and our support team is key to building an experience that feels both efficient and personal for your customers.
It’s especially encouraging to hear that even in situations where customers initially preferred human interaction, your team was still able to quickly step in and deliver a positive outcome. Creating that balance between automation and human support is exactly what we strive for.
Thank you again for your trust and partnership. We’re excited to continue supporting your team as you further improve efficiency and customer experience moving forward!
Gorgias has helped us streamline our inbox, improve response times, and create a much more efficient support experience for both our customers and agents. The Shopify integration is especially valuable because it allows our team to view customer/order details, tag orders, process refunds, manage cancellations, and resolve issues without constantly switching between platforms.
We also rely heavily on macros, tagging, reporting, social media channels, SMS tickets, and review management, and Gorgias brings everything together in one place. It has helped us stay organized, improve consistency across the team, and better understand our top contact reasons and customer trends.
The AI tools have also made a meaningful impact on our ability to respond faster and support customers more efficiently, while still allowing our team to step in where a human touch is needed.
Overall, Gorgias has become an essential part of our CS operations. It is powerful, user-friendly, and built with ecommerce support teams in mind. I highly recommend it for brands looking to scale their customer service while maintaining a high-quality customer experience.
Thank you for this incredible feedback and recommendation!
We’re so happy to hear that Gorgias has become such an essential part of your customer support operations. It’s especially rewarding to know that the Shopify integration is helping your team work more efficiently by keeping key customer and order actions centralized within one platform.
It’s also great to hear how extensively your team is using features like macros, tagging, reporting, social channels, SMS, and review management to stay organized and deliver a more consistent customer experience. Bringing all of those workflows together in one place is exactly what Gorgias is designed to do for growing ecommerce brands.
We’re equally excited that the AI tools are helping your team respond faster while still maintaining the balance between automation and meaningful human support when it matters most.
Thank you again for your trust and support. We truly appreciate you taking the time to share your experience, and we look forward to continuing to support your team as you scale and grow!
Gorgias has been really helpful for our team over the past year, especially in handling high volumes of everyday customer questions quickly and smoothly. The AI Agent has been a big part of that, taking care of simple inquiries like subscriptions, tracking, and general product questions with consistency. It’s also been great working with Phil throughout the process. It’s made a real difference for the team by freeing up time from repetitive tickets, allowing us to focus more on conversations that need a human touch, especially the more complex or sensitive ones. While the AI works really well as a support tool, it still performs best with human oversight to keep things accurate and on tone when needed. Overall, we love it; it’s improved how we work day to day and made the CX experience feel faster, lighter, and more balanced for both the team and customers.
Thank you for such a thoughtful and detailed review!
We’re incredibly happy to hear that Gorgias has helped your team manage high ticket volumes more efficiently while creating a smoother experience for both your agents and customers. It’s especially rewarding to know that the AI Agent has been effective in handling everyday inquiries consistently, giving your team more time to focus on the conversations where empathy and human support matter most.
We also appreciate your balanced perspective on AI and the importance of human oversight. That partnership between automation and your team’s expertise is exactly what helps create the best customer experiences.
A big thank you as well for highlighting Phil’s support throughout your journey. We’ll be sure to share your kind words with them.
We truly appreciate your trust in Gorgias and look forward to continuing to support your team’s success!
Support has been easy to work with, and setup went super quickly for us. Having a centralized location for our team to work through for all customer questions cuts down on of time and clicks. The AI only gets better as it learns and when you understand it is a learning process, the easier it becomes to manage.
Alessandro Montelli has been a helpful source for us when we do have questions, and we will definitely reach out to them with future questions.
Thank you for taking the time to share your experience!
We’re so glad to hear that the setup process was smooth and that having a centralized workspace has helped your team save time and simplify customer support operations. It’s also great to hear that you’re seeing the value of AI as it continues to learn and evolve alongside your workflows.
A special thank you as well for recognizing Alessandro Montelli’s support throughout the process. We’ll be sure to pass along your kind words to them.
We truly appreciate your trust in Gorgias and look forward to continuing to support your team as you grow!
This app has been essential for our business. Ai Agent gets better with time and the overal experience for our customers to "self help" has freed up time for our CX staff to provide more attention on those enquiries that need it. highly recommened.
Thank you so much for the wonderful feedback!
It’s incredibly rewarding to hear that Gorgias has become an essential part of your business and that the AI Agent continues to improve over time for your team. We’re especially glad to hear that enabling more self-service for your customers has freed up valuable time for your CX team to focus on the conversations that need a more personal touch.
Thank you as well for your recommendation and continued trust in Gorgias. We’re excited to keep supporting your growth!
